At a Glance
- Tasks: Deliver exceptional customer service and maintain a vibrant living environment for residents.
- Company: Join a luxury student accommodation provider with a focus on comfort and community.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Other info: Flexible hours with opportunities for career development and employee recognition.
- Why this job: Be part of a dynamic team creating memorable experiences for students in a lively setting.
- Qualifications: Experience in customer service and a proactive approach to maintaining cleanliness.
The predicted salary is between 30150 - 36850 £ per year.
- . Lewisham
- Hourly Rate: £14.80
Contract: Permanent, 22 hours per week (candidates must be able to commit to the full 22hours each week)
Working Hours: Wednesday, Thursday & Friday, 6am – 1pm
Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together.
We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.
We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our residents starting their day with our luxury breakfast offerings.
Our Customer Service Assistant
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise .
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
- Breakfast Specific Requirements
The breakfast period is one of the busiest times at Vita Student.
Our Breakfast Customer Service Assistants are responsible for preparing, cooking, and presenting a variety of breakfast foods in a timely manner, ensuring quality standards are met, while maintaining a clean and organised kitchen workspace, often requiring adherence to food safety regulations and effective communication with the breakfast service team.
- Prepare, cook, and present a variety of breakfast foods in a timely manner.
- Maintain a clean and organised kitchen workspace
- Adhere to food safety regulations
- Monitor produce stock levels and communicate needs to the site manager. Assist in ordering produce to maintain appropriate inventory.
- Ensure the kitchen and breakfast areas are clean and tidy
- Deep-clean specific equipment or appliances such as fridges & ovens as required.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products
- Professional Experience
- Who we want to join our team…
- An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- A background in a fast-paced kitchen environment with an awareness of kitchen regulations
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistant must be technologically astute.
- Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs.
All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks.
Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK.
- We reward the commitment and dedication of our people by providing the following benefits:
- Holidays
- Holidays are paid on a pro-rata basis which is reflective of hours worked.
Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday
- We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox
- All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
- Royal London Pension
- We care about our people and their future.
Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Parties & Events
- We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
- Recognition Programmes
- We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development
- Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance
- The wellbeing of our colleagues is of vital importance to Vita Group.
All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship.
Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant in London employer: Vita Group
Vita Group is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. Located in the heart of Lewisham, our Night Concierge role provides unique opportunities for personal growth within the hospitality sector, alongside competitive benefits and a supportive team environment that values your contributions to creating a premium living experience for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vita Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vita Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vita Group:Your cover letter is your chance to shine! Tell us why you want to work at Vita Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vita Group!
How to prepare for a job interview at Vita Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
