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- Tasks: Lead a dynamic team to ensure a premium living experience for students.
- Company: Join Vita Student, a leader in luxury student accommodation.
- Benefits: Enjoy 22 days holiday, Perkbox perks, and a supportive work environment.
- Why this job: Make a real impact on student lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Flexible working hours with opportunities for career growth.
The predicted salary is between 38000 - 38000 £ per year.
Salary: £38,000 plus 10% performance related bonus
Contract: Permanent, 42.5 hours per week
Working Patterns: Our Management Team work flexibly throughout the working week Monday – Sunday. Days and hours will rotate weekly subject to demands and team availability, working on average 1 weekend out of 3 or 4.
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life.
We are seeking a dynamic and organised Residence Manager to oversee the day-to-day operations of our student residential property and ensure a safe, welcoming environment for all residents.
Our Residence Managers:
- Manage a team of dedicated employees, including Assistant Managers, Supervisors, Maintenance Teams, Customer Service & Housekeeping; delivering exceptional leadership, whilst streamlining best practice for optimal service and delivery.
- Motivate and lead the team effectively, providing clear communication and a positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team.
- Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
- Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
- Manage tenant agreements and monitor Profit & Loss (P&L) accordingly, identifying cost-savings without negatively impacting luxury amenities and offerings to residents.
- Enforce building rules and regulations, ensuring adherence to laws and safety standards.
- Be the first point of contact for emergencies, coordinating necessary actions during critical situations.
- Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere.
Who We’re Looking For:
Vita Student delivers a luxury, all-encompassing student experience. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Residence Managers play a critical role ensuring seamless operations and effective leadership.
Professional Experience:
- An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
- Skilled in leading and developing teams, ensuring high levels of staff performance and satisfaction.
- Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
- Strong experience in creating and managing operating budgets, reducing costs, and negotiating contracts.
- Developed and implemented customer satisfaction programs.
- In-depth knowledge of building systems, maintenance protocols, and safety procedures.
- Technologically astute, with operations running seamlessly with the support of a variety of technology systems and software.
Personal Characteristics:
- Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
- A hands-on attitude, combined with strong communication and people management skills.
- A strategic thinker.
- Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.
We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.
Why work for us:
- Holidays: 22 days paid holiday, rising each year up to 25 days (pro rata).
- Bank Holidays: 8 paid holidays (England & Wales Bank Holidays) (pro rata).
- Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
- Royal London Pension: Vita Group contributes a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
- Parties & Events: We host parties and events each year, encouraging colleagues to celebrate success together.
- Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes.
- Career Development: We onboard all employees by means of a thorough induction and learning & development programme.
- 24/7 Employee Assistance: All employees have access to a confidential service offering support and guidance for personal or work-related issues.
Important: Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Residence Manager in Leeds employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with potential employers on social media. The more people know you’re looking for a Residence Manager role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Vita Student unique and be ready to discuss how your experience aligns with their luxury brand standards. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your leadership skills! As a Residence Manager, you’ll need to motivate and lead a team effectively. Consider role-playing scenarios with friends or mentors to refine your communication and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Vita Student family. Let’s get you that Residence Manager position!
We think you need these skills to ace Residence Manager in Leeds
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive work environment, so share specific examples that showcase your leadership style.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Residence Manager role. We love seeing candidates who understand our brand and can communicate how they fit into our luxury ethos.
Be Personable: We’re looking for vibrant and enthusiastic individuals, so let your personality shine through in your written application. Use a friendly tone and don’t be afraid to show your passion for creating a premium experience for residents!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at Vita Student!
How to prepare for a job interview at Vita Group
✨Know the Company Inside Out
Before your interview, take some time to research Vita Student. Understand their values, mission, and what makes their student accommodation stand out. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Residence Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff. Highlight any specific achievements that demonstrate your leadership style and effectiveness.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding tenant management and emergency response. Think of scenarios where you've had to resolve disputes or handle emergencies, and be ready to discuss your approach and the outcomes.
✨Demonstrate Your Financial Acumen
Since financial management is key in this role, be prepared to discuss your experience with budgeting and cost-saving measures. Bring examples of how you've successfully managed P&L in previous roles, ensuring you can articulate your understanding of financial principles.