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For Companies At a Glance
- Tasks: Welcome students and guests, manage enquiries, and ensure a positive experience.
- Company: Vita Group, dedicated to creating thriving environments for all.
- Benefits: Competitive hourly rate, pension contributions, and discounts on local attractions.
- Why this job: Join a vibrant team and make a real difference in student living.
- Qualifications: Strong communication skills and a friendly attitude are essential.
- Other info: Dynamic, multicultural environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
At Vita, we are on a mission to create environments in which people can flourish. As an intelligence-driven platform, we constantly look at data and insights to inform innovation. Our approach to creating new properties goes far beyond the typical bricks and mortar approach. We consider behaviours, trends, and new technologies to shape and create new products and services. We are passionate about helping people thrive, which is encompassed in our values and feeds everything we do from our approach to the people we employ to the way we design our buildings.
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style and luxury, providing information on local attractions and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome students and guests with a warm, friendly, and vibrant attitude.
- Be on hand for questions that may arise.
- Ensure our facilities are looked after respectfully by residents; communal areas must be cleaned and maintained to a high standard at all times.
- Deliver solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours, surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk, and vending machine food products.
Customer Service Assistants must be technologically astute. Vita Student operates in a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
Personal Characteristics:
- Excellent communication skills; English will be the primary spoken language, however, multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability and creativity.
Benefits include:
- Royal London Pension – We care about our people and their future. Vita Group contributes a financial value of 3% of salary to your pension pot in addition to a 5% employee contribution to help prepare for the future.
- Thorough induction and learning offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work
Customer Service Assistant in Ledston employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Ledston
✨Tip Number 1
Get to know Vita's vibe! Before your interview, dive into their mission and values. Show us that you understand how they create environments for people to flourish. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 2
Practice your people skills! As a Customer Service Assistant, you'll be the friendly face of Vita. We recommend role-playing common scenarios with a mate to boost your confidence in handling questions and challenges that might pop up during your shift.
✨Tip Number 3
Show off your tech-savviness! Vita is looking for someone who can handle technology like a pro. Brush up on any relevant software or tools that might come in handy, and be ready to chat about your experience with them during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're keen on being part of the Vita family right from the start!
We think you need these skills to ace Customer Service Assistant in Ledston
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our mission at Vita.
Tailor Your Application: Make sure to customise your application for the Customer Service Assistant position. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Vita!
How to prepare for a job interview at Vita Group
✨Know the Company Inside Out
Before your interview, take some time to research Vita and their mission. Understand their approach to creating environments that help people thrive. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in diverse environments. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or challenges. Vita values adaptability and creativity, so be ready to discuss how you can deliver solutions under pressure, ensuring a seamless experience for residents and guests.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various scenarios, like dealing with difficult customers or maintaining high standards in communal areas. Practise your responses to these types of questions to showcase your organisational skills and calmness under pressure.
