At a Glance
- Tasks: Lead a dynamic team, manage tenant relations, and oversee property maintenance.
- Company: Join a luxury brand known for exceptional service and community spirit.
- Benefits: Enjoy 22 days holiday, perks, and a supportive work environment.
- Other info: Flexible shifts with great career development opportunities await you.
- Why this job: Make a real impact in a vibrant community while developing your leadership skills.
- Qualifications: Proven leadership experience and excellent communication skills required.
The predicted salary is between 28884 - 34460 £ per year.
Salary: £28,884 per annum
Hours per week: 42.5
Working Patterns:
- Mon – Sun: collaborative teamwork
- Shifts start as early as 6am, finish as late as 10pm
- Expectation of 2 late finishes per week
- Weekend rotation: 1 weekend in 3
Responsibilities:
- Leadership: collaborate with the General Manager to motivate the team, provide clear communication and a positive work environment with a strong focus on empathy and understanding.
- Tenant Management: handle resident inquiries, address complaints, resolve disputes and maintain positive relationships with tenants and guests.
- Maintenance Oversight: coordinate repairs and maintenance requests with operatives and contractors, inspect property for issues and ensure timely completion of works.
- Health & Safety/Compliance: enforce building rules and regulations, ensuring adherence to laws and safety standards.
- Emergency Response: primary point of contact for emergencies, coordinating necessary actions during critical situations.
- Marketing & Event Management: assist with marketing vacant studios, showcase properties to potential tenants, manage the leasing process, organise events and initiatives to foster a positive community atmosphere.
Qualifications & Criteria:
- Experienced and accomplished team leader with excellent interpersonal skills and the ability to motivate, inspire and provide leadership.
- Hands‑on attitude, combined with strong communication and people‑management skills.
- Luxury brand ambassador with experience delivering a premium/luxury brand service or product.
- Strategic thinker.
- Flexibility – ability to work varied shifts with early starts (7am) and late finishes (9pm), expectation of 2 late finishes per week and 1 weekend in 3.
Benefits:
- 22 days paid holiday (rising to 25 days pro‑rata)
- 8 paid bank holidays (England & Wales)
- Company‑provided birthday off
- Perkbox membership for lifestyle perks (cinema tickets, supermarket savings, day out discounts, etc.)
- Royal London Pension – 3% employer contribution, 5% employee contribution.
- Party & event programmes each year – high standard social events.
- Recognition programmes – employee of the month, community champion, experience awards, golden buzzer awards, work anniversaries.
- Career development – induction, training & recognition schemes (Bronze, Silver, Gold & Platinum).
- 24/7 employee assistance – confidential support service for personal or work‑related issues.
Additional Information:
- Right to work sponsorship is not available.
- All offers are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks.
Head Concierge in Manchester employer: Vita Group
Vita Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Night-Shift Concierge at our Manchester site, you will enjoy competitive pay, flexible hours, and the opportunity to engage with a vibrant community of students, all while contributing to a safe and welcoming environment. We are committed to fostering growth and providing unique experiences that make your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vita Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vita Group
Don't be shy about reaching out to Vita Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Concierge in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vita Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vita Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
