At a Glance
- Tasks: Provide exceptional customer service and maintain a welcoming environment for students overnight.
- Company: Join Vita Student, a leader in premium student accommodation.
- Benefits: Earn £13.45 per hour, enjoy 28 days holiday, and access lifestyle perks.
- Other info: Great career development opportunities and a supportive team culture.
- Why this job: Make a real difference in students' lives while working flexible overnight shifts.
- Qualifications: Customer service experience and a proactive attitude are essential.
The predicted salary is between 13 - 14 £ per hour.
Hourly Rate: £13.45 plus generous benefits. Contract: Permanent, part-time. A minimum commitment of 27 hours per week.
Required Days of Work: Sunday, Monday & Tuesday. Working Hours: Between 9pm - 6am.
Overtime: We offer overtime opportunities to support both planned and unplanned shift cover.
We are looking to appoint an Overnight Customer Service Assistant to play a key role in creating an exceptional home-away-from-home experience for students. This role helps maintain a safe, welcoming and well-presented environment throughout the night, ensuring the high standards synonymous with Vita Student are consistently delivered.
Responsibilities:
- Deliver a personalised and proactive resident experience.
- Provide a warm, professional and welcoming reception experience for students, guests and visitors.
- Respond confidently to resident enquiries, offering guidance, information and practical support.
- Manage and organise parcel deliveries accurately.
- Act as the first point of contact for incidents, emergencies or welfare concerns.
- Help maintain a safe, secure and welcoming atmosphere across the residence throughout the night.
- Maintain the presentation, cleanliness and upkeep of the residence to exceptional standards.
- Conduct comprehensive block walks every 4-6 hours, surveying all areas of the building.
- Replenish resident amenities and refreshments.
- Promote respectful use of communal facilities.
- Support the overall safety, operational readiness and presentation of the building during overnight hours.
Who We’re Looking For:
- An enthusiastic, proactive and service-focused individual.
- Experience delivering exceptional customer service within hospitality, hotels, student accommodation, or other customer-facing environments.
- A hands-on and proactive approach to maintaining clean, safe and welcoming spaces.
- Confidence using a range of digital systems, technology and software.
- Ability to resolve enquiries and challenges professionally.
- Experience working in a night shift, overnight, reception, concierge, front-of-house or guest services role would be advantageous.
Personal Qualities and Characteristics:
- A commitment to creating an inclusive and welcoming environment.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to remain calm in challenging situations.
- Flexible and reliable, with the ability to support a 24-hour operation.
Why Join the Vita Student Team?
- 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Access to a Perkbox account for lifestyle perks.
- Vita Group contributes a financial value of 3% of salary to your pension pot.
- Parties and events to celebrate success together.
- Recognition programmes for outstanding contributions.
- Career development through thorough induction and learning & development programme.
- Access to a confidential employee assistance service.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Customer Service Assistant - Overnight Shift Patterns in Glasgow employer: Vita Group
Vita Group is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. Located in the heart of Lewisham, our Night Concierge role provides unique opportunities for personal growth within the hospitality sector, alongside competitive benefits and a supportive team environment that values your contributions to creating a premium living experience for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Overnight Shift Patterns in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vita Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vita Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Overnight Shift Patterns in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vita Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Vita Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vita Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vita Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vita Group will surely appreciate.
