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- Tasks: Deliver a luxury home-from-home experience for residents and maintain premium facilities.
- Company: Vita Student, offering stylish living spaces in a vibrant city.
- Benefits: 28 days holiday, birthday off, lifestyle perks, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in students' lives.
- Qualifications: Customer service experience and a proactive approach to cleanliness.
- Other info: Flexible hours with potential for career growth and recognition programmes.
The predicted salary is between 13 - 16 ÂŁ per hour.
Location: Glasgow
Hourly Rate: ÂŁ13
Contract: 6‑week fixed‑term contract (possible extension)
Working Hours: 9 pm – 6 am, Tuesday & Wednesday nights (18 hours per week)
Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We provide style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for a Night‑time Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents while ensuring the upkeep of our premium site & facilities is maintained at the highest standards.
Responsibilities
- Front‑of‑house / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions that may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night‑time shift.
- Ensure our facilities are watched over respectfully by students & guests.
- Provide solutions to issues or challenges that may arise.
- Conduct block walks every 4‑6 hours, surveying and reporting every area of the building.
- Replenish refreshment stock (coffee beans, tea bags, milk, vending machine food products).
- Manage & store parcels correctly to allow students to easily access their deliveries.
- Be the primary point of contact for any potential incident or emergency that may occur on site.
- Maintain waste‑management areas, adhering to health & safety regulations and addressing potential hazards as required.
Professional Experience
- Experienced customer‑service professional, well‑versed in delivering premium experiences to customers.
- Willing to perform significant cleaning duties, with a hands‑on, proactive approach to maintaining cleanliness and safety of communal areas.
- Technologically astute, comfortable with the variety of technology systems and software that support our operations.
Personal Characteristics
- Effective in a multicultural environment, welcoming colleagues and residents from diverse backgrounds.
- Excellent communication skills; English is the primary spoken language, multi‑lingual skills welcomed.
- Strong organisational & leadership qualities and the ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience in navigating unexpected situations.
- Ability to stand for extended periods and perform repetitive movements; reasonable adjustments considered if required.
- Flexibility to work 24/7 facilities requirements and accommodate festive & religious breaks.
Benefits
- Holidays: 28 days paid holiday pro‑rated to hours worked, including England & Wales bank holidays.
- Birthday: Take your birthday off work to celebrate.
- Perkbox: Access to a Perkbox account for lifestyle perks.
- Royal London Pension: Company contribution of 3 % of salary plus 5 % employee contribution.
- Parties & Events: Annual parties and events.
- Recognition Programmes: Employee of the month, community champion, experience awards, etc.
- Career Development: Induction and learning & development programme with Bronze, Silver, Gold & Platinum training & recognition.
- 24/7 Employee Assistance: Confidential support and guidance for personal or work‑related issues.
Right to Work & DBS
All offers of employment are subject to satisfactory pre‑employment checks, including DBS checks. Unfortunately, we are unable to offer Right‑to‑Work sponsorship.
Seniority Level: Entry level
Employment Type: Part‑time
Job Function: Other
Customer Service Assistant - Nights in Glasgow employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Nights in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone at Vita Group. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Be ready for that interview! Research common customer service scenarios and think about how you'd handle them. Show us your problem-solving skills and that warm, friendly attitude we love!
✨Tip Number 3
Dress to impress, even if it’s a night shift! First impressions matter, so show us you mean business by looking sharp and professional when you come in for your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Customer Service Assistant - Nights in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our vibrant community.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have in customer service and cleaning duties, as well as your ability to handle unexpected situations with a calm and positive attitude.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vita Group
✨Know the Company
Before your interview, take some time to research Vita Student. Understand their values, what they offer to residents, and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate your ability to provide a premium experience. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you handle challenging situations with a positive attitude.
✨Be Ready for Practical Questions
Expect questions that assess your hands-on approach to maintaining cleanliness and safety. Think about how you would manage communal areas during your shift and be prepared to discuss your strategies for keeping everything in top shape while ensuring a welcoming environment for residents.
✨Demonstrate Flexibility and Adaptability
Since this role requires working nights and dealing with unexpected situations, be ready to talk about your flexibility and adaptability. Share examples of how you've successfully navigated changes or challenges in previous roles, showing that you can remain calm and effective under pressure.
