Food & Drink Runner

Hourly Rate: £13

Hours Per Week: 40

Working Patterns: Our Food & Drink Runners work collaboratively throughout the working week Tuesday – Sunday. Shifts can start as early as 7am and finish as late as 2am. Days and hours will rotate weekly subject to demands and team availability.

House of Social Food Hall is Manchester's newest and most exciting food hall, a collection of five independent kitchens serving food and drink to suit every taste and time. Our Food & Drink Runners play a vital support role in delivering seamless, elegant service in a premium dining environment. With a focus on precision, efficiency, and customer service, our Runners ensure that food and drinks are delivered promptly, well presented, and handled with the greatest professionalism in line with our luxury service standards.

• Efficiently running food and drinks from the kitchen or bar to guests with approachability and attention to detail.
• Deliver food and drink with courtesy, confidence, and discretion.
• Ensure accurate and timely delivery of orders.
• Manage the kitchen pass and bar dispense area to ensure tickets are arranged in an orderly fashion.
• Manage any click and collect handover from the kitchen to customer.
• Engage with guests in a warm, professional manner when appropriate, while deferring more complex matters to senior members of staff.
• Adhere to food hygiene & safety regulations at all times, including allergy awareness and safe handling procedures.
• Assist in maintaining clean dining and service areas in line with premium brand facilities.

Additional Responsibilities:

• Work closely with chefs, bartenders, and management to ensure coordinated and efficient service.
• Support the team during peak times and events.
• Participate in briefings, tastings, and training sessions to maintain brand and product knowledge.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed/cleaned/tidied/reorganised as required.

Who We’re Looking For:

House of Social boasts 5 individual kitchens, delivering variety and luxury food and drink offerings to our guests. Our aim is to guarantee the best social experience to all customers and our House of Social Student residents. Our Runners play a critical role in ensuring seamless operations. We are looking for:

• Professional Experience: Experience in food & beverage, preferably in a high volume setting. Event management experience would be a significant advantage, however full training is provided.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Runners must be technologically astute.

Personal Characteristics:

• Excellent communication skills. English will be the primary spoken language; however, multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.

Flexibility: Our facilities are open to residents 24 hours a day, 365 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.

Why work for us:

• Holidays: Holidays are paid on a pro-rata basis which is reflective of hours worked. Staff will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
• Your Birthday: We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
• Royal London Pension: Vita Group contributes a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
• Parties & Events: We host parties and events each year, encouraging colleagues to celebrate success together.
• Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes.
• Career Development: We onboard all employees by means of a thorough induction and learning & development programme.
• 24/7 Employee Assistance: All employees have access to a confidential service offering support and guidance for personal or work-related issues.

Important: Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.