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- Tasks: Deliver exceptional service to students and host fun events while maintaining a vibrant atmosphere.
- Company: Join a dynamic team dedicated to creating memorable experiences for students.
- Benefits: Enjoy 28 days holiday, birthday off, and lifestyle perks through Perkbox.
- Why this job: Be the friendly face that makes student life exciting and enjoyable every day.
- Qualifications: Customer service experience and a passion for event management are a plus.
- Other info: Flexible hours in a multicultural environment with great career development opportunities.
The predicted salary is between 24000 - 30000 £ per year.
Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
Responsibilities
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand to answer any questions that may arise.
- Ensure our facilities are looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the nighttime shift during periods when residents & guests are in the shared spaces and during the quieter night hours.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Act as the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed, cleaned, tidied or reorganised as required.
Event Hosting:
- Run student‑experience events 5 nights a week (days may vary).
- On‑site events include cocktail/mock‑tail making, crafting, yoga, fitness classes, beauty and skincare lessons, game nights, etc.
- Host off‑site events such as bowling, crazy golf, and exclusive VIP personal‑shopping experiences in partnership with premium brand partners.
- Promote events, garner resident interest and confirm guest‑list attendance.
- Prepare & deliver events with a lively and vibrant approach.
- Close down events, cleaning and tidying all equipment and products as required.
Flexibility:
Our facilities are open 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Qualifications
- An experienced customer service professional, well‑versed in delivering premium experiences to customers.
- Event management experience would be a significant advantage, however full training is provided.
- Proactiveness in maintaining the cleanliness and safety of communal areas; we are not looking for professional cleaners.
- Technologically astute with experience operating a variety of technology systems and software.
- Ability to work in a multicultural environment, welcoming colleagues and residents from diverse cultural backgrounds and religious beliefs, delivering a diverse and equal approach.
- Excellent communication skills. English is the primary spoken language; multilingual skills are warmly welcomed.
- Strong organisational and leadership qualities with the ability to remain calm under pressure.
- Adaptability, creativity and positivity.
- Resilience with the ability to navigate unexpected situations effectively.
- Physical capacity to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Right to Work & DBS:
All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.
Benefits
- Holiday Policy: 28 days paid holiday including England & Wales Bank Holidays, pro‑rata according to hours worked.
- Birthday: Employees receive the day off on their birthday.
- Perkbox: All employees get a Perkbox account to choose lifestyle perks such as cinema tickets, supermarket savings, discounted days out, daily coffee, summer holidays, etc.
- Royal London Pension: Vita Group contributes 3% of salary to your pension pot and matches 5% employee contribution.
- Parties & Events: Annual parties and events celebrating success, encouraging team bonding.
- Recognition Programmes: Employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries, etc.
- Career Development: Induction and learning & development programme; progression via Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance: Confidential wellbeing support and guidance for personal or work‑related issues.
- Inclusive Environment: Commitment to equal opportunity and diversity across all levels.
Customer Service Assistants in Exeter employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistants in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with students. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle enquiries or resolve issues. Role-play with a friend or family member to get comfortable with responding to different situations, just like you would in the role.
✨Tip Number 3
Show off your event hosting skills! If you've organised any events before, be ready to share those experiences. Talk about how you engaged participants and created a fun atmosphere, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm and professionalism, making you stand out even more!
We think you need these skills to ace Customer Service Assistants in Exeter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and vibrant attitude that matches our vibe.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience you have in customer service or event management, and how you can contribute to creating a seamless experience for our students.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vita Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like event hosting or maintaining communal areas.
✨Showcase Your People Skills
Since this role is all about providing exceptional service, be ready to share examples of how you've successfully interacted with customers in the past. Highlight any experience you have in a multicultural environment, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific situations, such as dealing with an upset student or managing an unexpected event issue. Think through your responses and consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Flexibility
This role requires a flexible approach due to the 24/7 nature of the facilities. Be prepared to discuss your availability and willingness to work varied shifts, including nights and weekends. Showing that you're adaptable will make you stand out as a candidate.