Day Concierge

Hourly Rate: £13
Working Hours: 6am – 9pm, 18 hours per week.

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re expanding our Day Concierge team with the appointment of an experienced customer-focused professional to deliver a luxury, home-from-home experience for our residents.

Our Concierge Team

• Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Manage room turnarounds, check-in and check-outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.

Additional Responsibilities:

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Professional Experience

Who we want to join our team:

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.

Personal Characteristics

• Excellent communication skills. English will be the primary spoken language; however, multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.

Flexibility: Our facilities are open to residents 24 hours a day, 365 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.

Why work for us:

• Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Day Concierge will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
• Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
• 24/7 Employee Assistance – All employees have access to a confidential service; offering support and guidance for personal or work-related issues.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.