Day Concierge

Overview

Day Concierge role at Vita Group in Manchester. Hourly rate: £13. Working Hours: 7am – 10pm. 16 hours per week, Monday – Sunday. Designed for the life blood of the city, Union CoLiving apartments provide a platform for young professionals to thrive. Central locations with access to work, styled apartments, co-working space and social hubs. We are expanding our Day Concierge team to deliver a luxury, home-from-home experience for our residents.

Responsibilities

• Front of House / Reception: greet and welcome residents and guests with a warm, friendly attitude.
• Manage room turnarounds, check-ins and check-outs.
• Be on hand for questions which may arise.
• Ensure facilities are looked after by residents and guests.
• Deliver solutions to issues or challenges that may arise.

Additional Responsibilities

• Maintain the upkeep of the premium site and facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4-6 hours, surveying and reporting on every area of the building.
• Replenish refreshment stock (coffee beans, tea bags, milk, vending products).
• Be a point of contact for incidents or emergencies on site.
• Manage and store parcels to allow residents easy access to deliveries.
• Maintain waste management areas in line with health & safety regulations and address hazards as required.

Professional Experience

• Experienced customer service professional, with a track record of delivering premium experiences to residents and guests.
• Previous Concierge experience is advantageous.
• Hands-on, proactive approach to maintaining cleanliness and safety of communal areas.
• Technologically astute; comfortable with using technology systems and software to support daily operations.

Personal Characteristics

• Support a multicultural environment with an equal approach to colleagues and residents.
• Excellent communication skills; multilingual abilities are welcomed.
• Strong organisational and leadership qualities; ability to stay calm under pressure.
• Adaptability, creativity, positivity and resilience.
• Ability to stand for extended periods and perform repetitive tasks with reasonable adjustments as needed.
• Flexibility: facilities open 24/7/365; occasional time off may be required to ensure continuous service.

Why work for us

• We offer holidays paid on a pro-rata basis (28 days including England & Wales Bank Holidays for full-time equivalent, pro-rata).
• Birthday leave to celebrate your special day.
• Perkbox access for lifestyle perks and experiences.
• Royal London Pension contributions ( Vita Group contributes 3% of salary; employee contributes 5%).
• Parties, events and recognition programmes to celebrate success.
• Career development through induction and ongoing training schemes.
• 24/7 Employee Assistance for wellbeing support.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks, including DBS checks. We are unable to offer Right to Work Sponsorship.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Note: This description is cleaned of extraneous boilerplate. It retains responsibilities, qualifications and the essential terms of employment.