At a Glance
- Tasks: Deliver a luxury experience while maintaining high standards of cleanliness and safety.
- Company: Join a multicultural team at a premium facility in Edinburgh.
- Benefits: Competitive pay, pension contributions, recognition programmes, and career development opportunities.
- Other info: Flexible night shifts with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team making a real difference for residents every night.
- Qualifications: Customer service experience and a proactive approach to cleanliness required.
The predicted salary is between 15.07 - 15.07 £ per hour.
Hourly Rate: £13.45 (plus holiday pay, £15.07 per hour in total)
Contract: Fixed Term Contract (FTC) until 2 Oct 2026, 27 hours per week
Working Hours: 9pm - 6am, varied shifts throughout the full week - flexibility required.
We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents while ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Responsibilities- Front of House / Reception: greet and welcome guests with a warm, friendly and vibrant attitude.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift.
- Ensure our facilities are being looked after respectfully by guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock such as coffee beans, tea bags, milk and vending machine food products.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed, cleaned, tidied, reorganised as required.
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position. While we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
- We operate a multicultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs.
- All colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multilingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Benefits- Royal London Pension: Vita Group contributes a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development: We onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance: All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
Customer Service Assistant - Night Shift - Fixed Term Contract employer: Vita Group
Join our vibrant team as a Night-time Customer Service Assistant in Edinburgh, where we pride ourselves on delivering a luxury, home-from-home experience for our residents. With a strong focus on employee growth through comprehensive training programmes and a supportive work culture that celebrates diversity, you will find ample opportunities to develop your career while enjoying competitive benefits such as a generous pension scheme and 24/7 employee assistance. Our commitment to maintaining high standards ensures that you will be part of a dedicated team that values your contributions and fosters a positive working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Night Shift - Fixed Term Contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vita Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vita Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant - Night Shift - Fixed Term Contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vita Group.
How to prepare for a job interview at Vita Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vita Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vita Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
