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- Tasks: Provide top-notch customer service to residents during night shifts.
- Company: Vita Group offers stylish, student-friendly apartments with a home-from-home vibe.
- Benefits: Enjoy paid holidays, birthday leave, and lifestyle perks like Perkbox.
- Why this job: Join a vibrant team, enhance your skills, and make a real impact on residents' lives.
- Qualifications: Experience in customer service, tech-savvy, and adaptable under pressure.
- Other info: Flexible hours, including holidays, and must pass pre-employment checks.
Join to apply for the Customer Service Assistant - Night Shift role at Vita Group.
Hourly Rate: £13.50
Working Hours: 9:30pm – 6:30am. 2x 9-hour shifts per week.
Vita Student offers stylish, luxurious, and comfortable apartments designed to suit students' lifestyles, providing privacy or shared living options. We aim to deliver a home-from-home experience, maintaining high standards across our premium site and facilities.
Role Overview
As a Night-time Customer Service Assistant, you will provide personalized service to residents, anticipate their needs, offer local information, and handle inquiries to ensure a seamless experience. You will also be responsible for maintaining the site and facilities during your shift.
Responsibilities
- Greet and welcome residents and guests warmly at front of house/reception.
- Address questions and provide assistance as needed.
- Maintain cleanliness and high standards in communal areas during the night shift.
- Ensure respectful use of facilities by residents and guests.
- Respond to issues or challenges promptly and effectively.
- Conduct regular patrols of the building, reporting findings.
- Replenish refreshments and manage stock.
- Manage parcel storage and access for residents.
- Serve as the primary contact for incidents or emergencies.
- Maintain waste areas in compliance with health and safety standards.
Candidate Profile
- Experienced in delivering premium customer service.
- Proactive in maintaining cleanliness and safety.
- Technologically proficient with relevant systems.
- Culturally aware and able to communicate effectively, preferably multilingual.
- Organized, calm under pressure, adaptable, creative, and positive.
- Resilient and capable of handling unexpected situations.
- Able to stand for long periods and perform repetitive tasks, with reasonable adjustments if needed.
- Flexible availability, including holidays and special occasions, to ensure continuous resident support.
Benefits
- Paid holidays (28 days pro-rata, including bank holidays).
- Birthday leave.
- Perkbox lifestyle perks.
- Royal London pension scheme.
- Annual parties and events.
- Recognition schemes.
- Career development programs.
- Confidential employee support services.
Additional Information
All employment offers are subject to satisfactory pre-employment checks, including DBS. We cannot provide sponsorship for right-to-work in the UK.
Customer Service Assistant - Night Shift employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift
✨Tip Number 1
Familiarise yourself with the specific needs of students living in shared accommodation. Understanding their lifestyle and potential concerns will help you connect better during the interview.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a night-time or hospitality setting. Be ready to share examples of how you've handled challenging situations effectively.
✨Tip Number 3
Demonstrate your technological proficiency by mentioning any relevant systems or software you've used in past roles. This will show that you're prepared for the tech aspects of the job.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability, especially regarding working hours and handling unexpected situations. Employers value candidates who can remain calm and organised under pressure.
We think you need these skills to ace Customer Service Assistant - Night Shift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight relevant experience in customer service and any specific skills mentioned.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in night shifts or similar roles. Emphasise your ability to handle inquiries, maintain cleanliness, and manage emergencies effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive approach to customer service and how your skills align with the responsibilities of maintaining high standards during the night shift.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Vita Group
✨Showcase Your Customer Service Skills
Since the role focuses on delivering premium customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Proactivity and Problem-Solving
The job requires a proactive approach to maintaining cleanliness and safety. Think of instances where you identified potential problems before they escalated and how you took initiative to address them.
✨Familiarise Yourself with the Company Culture
Vita Group values a home-from-home experience for its residents. Research their services and ethos, and be ready to discuss how your values align with theirs during the interview.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle unexpected situations, especially during night shifts. Practice responses to scenarios like managing emergencies or dealing with difficult residents to demonstrate your resilience and adaptability.
