Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome students and guests, maintain facilities, and ensure a premium experience.
- Company: Vita Student offers luxury living with vibrant community vibes.
- Benefits: Enjoy 28 days holiday, birthday off, and access to lifestyle perks.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Customer service experience and a proactive, friendly attitude.
- Other info: Flexible hours with opportunities for career development and recognition.
Overview
Night-Time Customer Service Assistant – Edinburgh, Iona Street
Hourly Rate: £13
Working Hours: 9pm – 6am. 2 shifts per week
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Responsibilities
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard during night-time shifts and quieter night hours.
- Ensure facilities are looked after respectfully by students & guests.
- Deliver solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock (coffee beans, tea, milk, vending machine items).
- Manage & store parcels correctly for easy resident access.
- Act as the primary point of contact for any incident or emergency onsite.
- Maintain waste management areas in accordance with health & safety regulations and address hazards as required.
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Experience with cleaning and maintaining cleanliness and safety of communal areas; hands-on and proactive in approach.
- Technologically astute; comfortable with a variety of technology systems and software used in operations.
Personal Characteristics
- Commitment to a diverse, inclusive environment and ability to work with colleagues and residents from varied backgrounds.
- Excellent communication skills; multilingual abilities are welcomed.
- Strong organisational and leadership qualities with the ability to remain calm under pressure.
- Adaptability, creativity & positivity; resilience to navigate unexpected situations.
- Ability to stand for extended periods and perform repetitive tasks, with reasonable adjustments as required.
- Flexibility: facilities are open 24/7; availability to ensure continuous service, with reasonable time-off accommodations where possible.
Why work for us
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. Benefits include:
- Holidays – 28 days paid holiday pro-rata to hours worked, including England & Wales Bank Holidays.
- Your Birthday – take your birthday off work.
- Perkbox – access to lifestyle perks and a points-based rewards system.
- Royal London Pension – Vita Group contributes 3% of salary plus 5% employee contribution.
- Parties & Events – annual events to celebrate success.
- Recognition Programmes – employee of the month, vouchers and awards.
- Career Development – induction and ongoing training and progression schemes (Bronze, Silver, Gold, Platinum).
- 24/7 Employee Assistance – confidential wellbeing support.
Other
Right to Work & DBS: All offers are subject to satisfactory pre-employment checks including DBS. We are unable to offer Right to Work Sponsorship.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Edinburgh, Scotland, United Kingdom – 1 week ago
Edinburgh, Scotland, United Kingdom – 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Assistant - Night Shift employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vita Student's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Night-Time Customer Service Assistant and how you'd handle them. Being prepared will help you shine during the interview.
✨Tip Number 3
Dress the part! Even though it's a night shift, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Vita Student.
We think you need these skills to ace Customer Service Assistant - Night Shift
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our vibrant community.
Tailor Your Application: Make sure to tailor your application to the specific role of Night-Time Customer Service Assistant. Highlight any relevant experience in customer service and maintaining cleanliness, as well as your ability to handle unexpected situations with a positive attitude.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vita Group
✨Know the Company
Before your interview, take some time to research Vita Student and their values. Understand their commitment to providing a luxury experience for residents. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with people is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle challenging situations with a positive attitude.
✨Demonstrate Your Proactivity
This role requires a hands-on approach, especially during night shifts. Be ready to discuss how you’ve maintained cleanliness and safety in previous roles. Share specific instances where you took initiative to solve problems or improve processes.
✨Prepare for Situational Questions
Expect questions about how you would handle various scenarios, such as dealing with an emergency or managing difficult residents. Think through potential situations and how you would respond calmly and effectively, showcasing your adaptability and problem-solving skills.
