Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome students and guests, maintain facilities, and ensure a premium experience.
- Company: Vita Student offers luxury living with vibrant community vibes.
- Benefits: Enjoy 28 days holiday, birthday off, and access to lifestyle perks.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Customer service experience and a proactive, friendly attitude.
- Other info: Flexible hours with opportunities for career development and recognition.
Customer Service Assistant – Night Shift
Location: Edinburgh, Fountain Bridge
Hourly Rate: £13
Working Hours: 9pm – 6am, Wednesday & Thursday nights
Vita Student’s next‑level apartment design offers studios that suit our students’ lives. We’re looking for a Night‑time Customer Service Assistant to deliver a luxury, home‑from‑home experience for residents while ensuring the upkeep of our premium site and facilities remains at the highest standards.
Responsibilities
- Front of House / Reception: greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Maintain the upkeep of our premium site and facilities; clean communal areas to a high standard throughout the shift.
- Ensure our facilities are being looked after respectfully by students and guests.
- Deliver solutions to issues or challenges that may arise.
- Conduct block walks every 4–6 hours, surveying and reporting every area of the building.
- Replenish refreshment stock such as coffee beans, tea bags, milk and vending machine food products.
- Manage and store parcels correctly so students can easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste‑management areas in accordance with health and safety regulations.
Professional Experience & Qualifications
- Experience in customer service, delivering premium experiences to customers.
- Hands‑on, proactive approach to maintaining cleanliness and safety of communal areas.
- Technologically astute – able to use the variety of technology systems and software used in our operations.
- Excellent communication skills; English primary, multilingual skills welcomed.
- Strong organisational and leadership qualities, able to remain calm under pressure.
- Adaptable, creative, positive, resilient, able to handle extended standing and repetitive movements.
- Flexible and able to work across 24/7 operations, including bank holidays and festive periods.
Why Work With Us
- Holidays – 28 days paid holiday pro‑rata, including England & Wales bank holidays.
- Your Birthday – Take your birthday off work.
- Perkbox – Choose lifestyle perks.
- Royal London Pension – 3% salary contribution plus 5% employee contribution.
- Parties & Events – Celebrate successes together.
- Recognition Programmes – Employee of the Month, community champion, etc.
- Career Development – Induction and learning & development, progression via Bronze, Silver, Gold & Platinum training.
- 24/7 Employee Assistance – Confidential support for wellbeing.
Right to Work & DBS
All offers are subject to satisfactory pre‑employment checks, including DBS. We cannot offer Right to Work sponsorship.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
#J-18808-Ljbffr
Customer Service Assistant - Night Shift employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vita Student's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Night-Time Customer Service Assistant and how you'd handle them. Being prepared will help you shine during the interview.
✨Tip Number 3
Dress the part! Even though it's a night shift, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Vita Student.
We think you need these skills to ace Customer Service Assistant - Night Shift
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our vibrant community.
Tailor Your Application: Make sure to tailor your application to the specific role of Night-Time Customer Service Assistant. Highlight any relevant experience in customer service and maintaining cleanliness, as well as your ability to handle unexpected situations with a positive attitude.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vita Group
✨Know the Company
Before your interview, take some time to research Vita Student and their values. Understand their commitment to providing a luxury experience for residents. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with people is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle challenging situations with a positive attitude.
✨Demonstrate Your Proactivity
This role requires a hands-on approach, especially during night shifts. Be ready to discuss how you’ve maintained cleanliness and safety in previous roles. Share specific instances where you took initiative to solve problems or improve processes.
✨Prepare for Situational Questions
Expect questions about how you would handle various scenarios, such as dealing with an emergency or managing difficult residents. Think through potential situations and how you would respond calmly and effectively, showcasing your adaptability and problem-solving skills.
