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- Tasks: Deliver exceptional service to residents and maintain a clean, welcoming environment.
- Company: Vita Group, a luxury accommodation provider for students.
- Benefits: Competitive pay, paid holidays, birthday off, and lifestyle perks.
- Why this job: Join a vibrant team and make a real difference in residents' lives.
- Qualifications: Customer service experience and a proactive attitude towards cleanliness.
- Other info: Flexible hours with opportunities for career development and recognition.
Overview
Join to apply for the Customer Service Assistant – Night Shift role at Vita Group
Night-Time Customer Service Assistant – Lewisham
Hourly Rate: £14
Working Hours: 9/9:30pm-7/7:30am. 2x 9 hour shifts per week. Days will vary
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
- Ensure our facilities are being looked after respectfully by students & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
Who we want to join our team…
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
- Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
- Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
- Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
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Customer Service Assistant - Night Shift employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the customer service industry. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; visit our website regularly and apply directly. Show us your enthusiasm by expressing why you want to work with us at Vita Group!
✨Tip Number 3
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We love candidates who can think on their feet and provide solutions!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Customer Service Assistant - Night Shift
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Assistant role. Highlight your experience in delivering exceptional customer service and any relevant skills that match the job description. We want to see how you can bring a luxury, home-from-home experience to our residents!
Show Off Your Communication Skills: Since communication is key in this role, don’t forget to showcase your excellent communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us know how you connect with people from diverse backgrounds.
Highlight Your Proactive Approach: We’re looking for someone who can maintain high standards and tackle challenges head-on. Use your application to demonstrate your hands-on, proactive approach to keeping communal areas clean and safe. Share specific examples where you’ve gone above and beyond!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vita Group!
How to prepare for a job interview at Vita Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities, such as maintaining cleanliness and providing exceptional service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you went above and beyond to meet a customer's needs or resolved a challenging issue. This will demonstrate your ability to create a positive experience for residents at Vita Group.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific scenarios, especially those related to maintaining safety and cleanliness during night shifts. Practice your responses to common situational questions, focusing on your problem-solving skills and adaptability in unexpected situations.
✨Emphasise Your Flexibility and Team Spirit
Vita Group values flexibility and teamwork, so be prepared to discuss your availability and willingness to work varied shifts. Highlight any previous experiences where you collaborated with others or adapted to changing circumstances, showcasing your positive attitude and resilience.
