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- Tasks: Provide exceptional service to residents and maintain site cleanliness during night shifts.
- Company: Vita Group offers luxury student accommodation with a vibrant community atmosphere.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks through Perkbox.
- Why this job: Join a diverse team, develop your skills, and create memorable experiences for students.
- Qualifications: Customer service experience and a proactive approach to cleanliness are essential.
- Other info: Flexible hours required; must be available for various shifts throughout the year.
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Join to apply for the Customer Service Assistant – Night Shift role at Vita Group
Night-Time Customer Service Assistant. Bristol
Hourly Rate: £13
Working Hours: 9pm – 6am. 1 shift per week
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant
Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
- Ensure our facilities are being looked after respectfully by students & guests.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
Who we want to join our team…
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position. Whilst we’re not looking for professional cleaners, we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant - Night Shift employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift
✨Tip Number 1
Familiarise yourself with the local area around Bristol, especially attractions and amenities that students might be interested in. This knowledge will help you provide exceptional service and create a positive experience for residents.
✨Tip Number 2
Demonstrate your adaptability and resilience during the interview process. Share examples of how you've successfully handled unexpected situations in previous roles, as this is crucial for a night-time position where challenges may arise.
✨Tip Number 3
Highlight any experience you have in maintaining cleanliness and safety in communal areas. Discuss your proactive approach to ensuring high standards, as this is a significant part of the role.
✨Tip Number 4
Showcase your technological skills by mentioning any relevant software or systems you've used in past customer service roles. Being tech-savvy is essential for this position, so make sure to emphasise your comfort with technology.
We think you need these skills to ace Customer Service Assistant - Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a night-time or hospitality setting. Emphasise any roles where you maintained high standards of cleanliness and safety, as this is crucial for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Vita Group that appeal to you, such as their commitment to providing a luxury experience for residents. Use examples from your past experiences to demonstrate how you can contribute to their team.
Highlight Communication Skills: Since excellent communication skills are essential for this role, ensure you provide examples of how you've effectively communicated with customers or colleagues in previous positions. If you have multilingual skills, be sure to mention them!
Showcase Flexibility and Resilience: Given the nature of the job, it's important to convey your adaptability and ability to handle unexpected situations. Share examples of times when you've successfully navigated challenges in a work environment, particularly during night shifts or busy periods.
How to prepare for a job interview at Vita Group
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to provide exceptional service is key. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Adaptability
Given the night shift nature of this role, it's important to show that you can adapt to different situations. Be ready to discuss how you've handled unexpected challenges in the past and how you remain calm under pressure.
✨Highlight Your Cleaning Experience
Cleaning is a significant part of this position. If you have experience maintaining cleanliness in communal areas or similar environments, be sure to mention it. Discuss your attention to detail and commitment to upholding high standards.
✨Emphasise Communication Skills
Excellent communication is crucial in this role, especially in a multicultural environment. Prepare to discuss how you effectively communicate with diverse groups and any multilingual skills you may possess, as these will be an asset.
