Customer Service Assistant - Events

Vita Group Belfast, Northern Ireland, United Kingdom Overview Customer Service Assistant – Days & Events. Deliver a luxury, home‑from‑home experience for residents and support enthusiastic delivery of on‑ and off‑site events.

Responsibilities

• Front of House / Reception – greet and welcome students and guests with a warm, friendly, and vibrant attitude. Be on hand for questions which may arise.
• Ensure facilities are looked after respectfully by residents & guests. Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Event Management

• We run student‑experience events 5 nights a week (days may vary Monday‑Sunday). On‑site events can include activities such as cocktail/mock‑tail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc.
• Off‑site events include bowling, crazy golf and exclusive VIP personal shopping experiences delivered collaboratively with premium‑brand partners.
• Promote events, garnering resident interest and confirming guest list attendance.
• Prepare & deliver events with a lively and vibrant approach.
• Close down events, cleaning and tidying all equipment and products as required.

Professional Experience & Qualifications

• An experienced customer service professional, well‑versed in delivering premium experiences to customers.
• Event management experience would be a significant advantage, however full training is provided.
• Technology systems literacy – must be technologically astute.

Personal Characteristics

• Multicultural environment – welcome colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs; deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English primary spoken language; multi‑lingual skills warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, effective navigation of unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility – available 24 hours a day, 365 days a year. Where festive and religious celebrations require time off, we will always try to accommodate, but flexibility from Customer Service Assistants is imperative to ensure continuous service to residents.

Benefits

• 28 days paid holiday (pro‑rated) including England & Wales Bank Holidays.
• Birthday day off.
• Perkbox – wide range of lifestyle perks.
• Royal London Pension – 3% employer contribution plus 5% employee contribution.
• Parties & Events – annual celebrations.
• Recognition programmes – employee of the month, community champion, awards, etc.
• Career development – induction, learning & development, Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – confidential support for personal or work‑related issues.

Right to Work & DBS

• All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.
• We are unable to offer Right to Work sponsorship; if you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.