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- Tasks: Provide exceptional service to students, manage enquiries, and maintain communal areas.
- Company: Vita Student offers luxury student accommodation with premium amenities in a vibrant city.
- Benefits: Enjoy 28 days paid holiday, birthday off, Perkbox perks, and career development opportunities.
- Why this job: Join a diverse team, enhance your customer service skills, and make a positive impact on student life.
- Qualifications: Experience in customer service, strong communication skills, and a proactive approach are essential.
- Other info: Flexible hours required; must be available for various shifts throughout the year.
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Seasonal Customer Service Assistant. Sheffield
Hourly Rate: £12.50 (plus holiday pay, circa £14 per hour in total)
Working Hours: 9am – 9pm 12 hours per week.
Contract Duration: This is a season opportunity during the summer months.
Vita Student\’s next-level apartment design offers a variety of studios to suit our summer guests. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to cover the summer period deliver a luxury, home-from-home experience for our guests.
Our Seasonal Customer Service Assistant’s
Provide an exceptional & personalised service to guests by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome guests with a warm, friendly and vibrant attitude.
- Handle check-in and check-out procedures efficiently.
- Be on hand for questions which may arise.
- Manage room reservations and guest inquiries via phone, email, and in person.
- Process payments, invoices, and ensure accurate billing.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
Who we want to join our team
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Your holiday will be paid in addition to your hourly rate
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and amenities around Sheffield. Being able to provide students with recommendations for local attractions or services will show your commitment to delivering exceptional customer service.
✨Tip Number 2
Demonstrate your adaptability by preparing for a variety of scenarios that may arise in a customer service role. Think about how you would handle unexpected situations, as this will highlight your problem-solving skills during any interviews.
✨Tip Number 3
Brush up on your communication skills, especially if you have any multilingual abilities. Being able to communicate effectively with a diverse group of residents can set you apart from other candidates.
✨Tip Number 4
Showcase your technological proficiency by familiarising yourself with common software and systems used in customer service roles. This will demonstrate your readiness to adapt to the tech-driven environment at Vita Student.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the job description. Emphasise your ability to provide exceptional service, handle enquiries, and maintain a positive environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've delivered premium experiences in previous roles and how you can contribute to creating a home-from-home atmosphere for students.
Highlight Technological Proficiency: Since the role requires being technologically astute, include any relevant software or systems you are familiar with. This could be anything from customer relationship management (CRM) tools to communication platforms that enhance service delivery.
Showcase Adaptability and Resilience: In your application, provide examples of how you've successfully navigated unexpected situations in past roles. This will demonstrate your ability to remain calm under pressure and adapt to changing circumstances, which is crucial for this position.
How to prepare for a job interview at Vita Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role requires delivering a premium experience.
✨Demonstrate Adaptability
Be prepared to discuss situations where you've had to adapt quickly to unexpected challenges. This will show that you can remain calm under pressure, which is essential for the Customer Service Assistant role.
✨Emphasise Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly. If you speak multiple languages, mention this as it could be a valuable asset in a multicultural environment.
✨Research the Company Culture
Familiarise yourself with Vita Student's values and culture. Understanding their commitment to diversity and high standards will help you align your answers with what they are looking for in a candidate.
