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- Tasks: Deliver exceptional service to students and maintain a welcoming environment.
- Company: Vita Group offers stylish, luxury living for students in vibrant city locations.
- Benefits: Enjoy paid holidays, birthday off, lifestyle perks, and career development opportunities.
- Why this job: Join a dynamic team and create memorable experiences for students in a multicultural setting.
- Qualifications: Experience in customer service, strong communication skills, and a proactive approach required.
- Other info: Flexible hours including nights and weekends; must pass pre-employment checks.
Location: Leeds
Hourly Rate: £13
Working Hours: Monday - Sunday. Day & Night Shift Requirements. 9 hours per week.
Job Description: Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We're looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.
Responsibilities:
- Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience:
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Demonstrate a hands-on, proactive approach to maintaining cleanliness and safety of communal areas.
- Technologically savvy to support operations with various systems and software.
Personal Characteristics:
- Ability to work in a multicultural environment, delivering a diverse and equal approach to colleagues and residents.
- Excellent communication skills; multilingual skills are a plus.
- Strong organizational and leadership qualities; ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience and ability to navigate unexpected situations.
- Physical ability to carry out tasks involving extended standing and repetitive movements, with reasonable adjustments where needed.
- Flexibility to work hours as required to ensure continuous service, including nights, weekends, and holidays.
Benefits:
- Paid holidays (28 days including bank holidays, pro-rata).
- Birthday off to celebrate.
- Perkbox lifestyle perks.
- Royal London Pension contributions.
- Annual parties & events.
- Recognition schemes.
- Career development programs.
- 24/7 Employee Assistance support.
Additional Information:
- All offers are subject to pre-employment checks, including DBS.
- We are unable to offer sponsorship for Right to Work in the UK.
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and amenities around Leeds. Being knowledgeable about local attractions and services will help you provide exceptional service to students and show your commitment to enhancing their experience.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or taking part in community events where you can interact with diverse groups of people, showcasing your ability to remain calm and positive under pressure.
✨Tip Number 3
Highlight any experience you have in maintaining cleanliness and safety in communal areas. This could be through previous jobs or even personal projects, as it shows your proactive approach to creating a welcoming environment.
✨Tip Number 4
If you speak multiple languages, make sure to mention this during your interactions. It can be a significant advantage in a multicultural environment like Vita Group, helping you connect better with students from various backgrounds.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what Vita Group is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Vita Group's values or services that resonate with you, and explain how you can contribute to delivering a luxury experience for students.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to provide exceptional service. Use specific examples to showcase your problem-solving skills and adaptability in challenging situations.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Vita Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role at Vita Group requires delivering a premium experience.
✨Demonstrate Your Multicultural Awareness
Since the role involves working in a multicultural environment, be prepared to discuss your experiences with diverse groups. Show that you can communicate effectively and respectfully with people from various backgrounds.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as dealing with difficult customers or managing emergencies. Think of scenarios where you successfully resolved issues and be ready to share those stories.
✨Exude Positivity and Adaptability
Vita Group values a positive attitude and adaptability. During the interview, convey your enthusiasm for the role and your ability to remain calm under pressure. Share examples of how you've adapted to changing circumstances in past roles.
