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For Companies At a Glance
- Tasks: Deliver exceptional service to students and manage exciting on-site events.
- Company: Join Vita Group, a luxury student accommodation provider in Liverpool.
- Benefits: Enjoy competitive pay, 28 days holiday, and perks like birthday leave.
- Why this job: Be part of a vibrant team creating memorable experiences for students.
- Qualifications: Customer service experience and a proactive attitude are essential.
- Other info: Flexible hours with opportunities for career development and recognition.
Overview
Location: Liverpool
Hourly Rate: £13
Contract: Permanent, 8 hours per week
Working Hours: Varied shift patterns, between 6am – 9pm
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.
Responsibilities
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
- Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
- Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
- Royal London Pension – Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
- Parties & Events – We host parties and events to reward demanding work.
- Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
- Career Development – We onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
- 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance. All employees have access to a confidential service for personal or work-related issues.
Right to Work & DBS – All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vita Group's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Service Assistant, you'll be interacting with students and guests all day. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you had to think on your feet or handle unexpected situations. This will demonstrate your resilience and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re all about creating a vibrant atmosphere for our residents!
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service Assistant role. Highlight any relevant experience you have in customer service or event management, and connect it back to how you can enhance the student experience at Vita Group.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out – we want to see what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Vita Group!
How to prepare for a job interview at Vita Group
✨Know the Company Inside Out
Before your interview, take some time to research Vita Group. Understand their values, the services they offer, and what makes them stand out in the student accommodation market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you maintained a positive attitude in challenging situations.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult resident or managing an event. Think through potential scenarios and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Flexibility and Team Spirit
Vita Group values adaptability and teamwork. Be prepared to discuss how you've worked collaboratively in the past and how you can adjust to varying schedules and responsibilities. Show that you're ready to pitch in wherever needed to create a seamless experience for residents.
