At a Glance
- Tasks: Engage with students, ensuring a smooth transition into their new accommodation and addressing their queries.
- Company: Vita Student, delivering top-notch student living experiences in the UK and Spain.
- Benefits: Competitive salary, 22 days holiday, flexible working hours, and career development opportunities.
- Other info: Work in a supportive environment with international collaboration and growth potential.
- Why this job: Join a dynamic team and make a real difference in students' lives while building your career.
- Qualifications: Customer-focused attitude, problem-solving skills, and familiarity with the UK university system.
The predicted salary is between 23400 - 28600 £ per year.
Alderley Edge, Cheshire
Salary: £26,000 per annum
Hours Per Week: 40 Hours per week
Working Patterns: Monday – Friday. The role may require flexibility in working hours, including occasional weekends and be onsite during peak operational periods, particularly in the summer season.
Vita Student accommodation delivers the world’s best student living experience for students studying in the UK and Spain. Our Customer Engagement Team supports our customers once they’ve booked their accommodation, and all through their time as a resident with us. Within Customer Engagement sits our Stay Services Team, and we are dedicated to ensuring a smooth journey to all new residents once they move into their new home.
As a key member of the Customer Engagement Team, our Customer Engagement Executive serves as the primary point of contact for students who have checked into their accommodation. Providing clear, timely communication across internal teams, ensuring that every enquiry is handled appropriately and contributes to a positive and reassuring student experience. Support residents by addressing their questions, guiding them through processes, and ensuring they feel supported throughout their stay.
Working closely with our Residence Teams and maintaining regular engagement with students, help ensure that each resident feels heard and understood, proactively resolving issues and contributing to a welcoming and supportive living environment. Based within our UK head office and collaborating with colleagues across China, India, and Spain, the position plays a pivotal role in safeguarding future bookings by mitigating potential cancellations or payment concerns, while encouraging students to utilise our self‑service tenancy management platform for seamless ongoing support.
Work closely with Vita Group's Sales Teams to ensure a seamless handover of new customer accounts. Complete outbound calls, emails and messages to customers ensuring their needs are met. Triage inbound contact from customers who have questions or queries about their stay via email and phone call; working to ensure response times are within the target for the season, and escalating customers, where appropriate. Maintain accurate logging of resident contact via the customer relationship management system. Develop relationships with Global Teams to facilitate efficient communications with residents. Support efficient handling of the post‑booking cancellations process and in line with company procedure. Provide support to customers regarding payment‑related queries, including deadlines and transaction issues. Upselling additional services / product to current residents to generate additional revenue.
Who We’re Looking For
A talented and ambitious customer focused professional looking to gain quality experience in a dynamic entrepreneurial business as part of their own personal career path.
Professional Experience
- Obtain strong commercial astute.
- A natural problem solver with strong negotiation skills.
- Experience with sales would be ideal but not essential.
- Be demonstrably familiar with the UK university system.
- Be confident with data entry, spreadsheets and reporting using online web‑based tools.
- Possess excellent planning and organisational skills.
- Possess a working knowledge of Office 365 suite (particularly Outlook and Excel).
- Be driven and focused, and self‑motivated to process a high number of calls and emails, providing exceptional service along the way.
Personal Characteristics
- Have a high standard of English (written and oral).
- Be confident and articulate when speaking on the telephone, including in an office setting.
- Be flexible and adaptable when plans or policies change, often at short notice.
- Ability to demonstrate good team working experience, the capabilities to work on their own initiative.
- Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required.
- Passionate about connecting with and understanding customers.
- Resilient, organised, with a can‑do attitude.
Benefits and Development
In return, we will provide the experience and exposure within the business group (UK and internationally) to help develop skill sets and hone expertise for career progression.
Why work for us?
- Holidays: 22 days paid holiday, rising each year up to 25 days (pro rata).
- Flexible Working Hours: Monday to Friday, with an option to work from home 1 day per week.
- Bank Holidays: 8 paid holidays.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further. All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure.
Customer Engagement Executive employer: Vita Group
Vita Student is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a focus on providing the best student living experience, our Customer Engagement Executive role allows you to make a meaningful impact while enjoying benefits such as flexible working hours, generous holiday allowances, and opportunities for career progression within a dynamic international team based in Alderley Edge, Cheshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive
✨Tip Number 1
Get to know the company inside out! Research Vita Student and its brands, like Union and Uhaus. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the go-to person for students, being articulate and confident on the phone is key. Try role-playing with a friend to nail those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Vita Student.
We think you need these skills to ace Customer Engagement Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Engagement Executive role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like problem-solving and communication.
Show Your Passion:Let us see your enthusiasm for working with students and providing exceptional service. Share any experiences that demonstrate your commitment to customer satisfaction and how you can contribute to a positive living environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and motivations without sifting through unnecessary fluff!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us process your application smoothly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Vita Group
✨Know Your Stuff
Before the interview, make sure you understand Vita Student's mission and values. Familiarise yourself with the student accommodation landscape in the UK and Spain, as well as the specific role of a Customer Engagement Executive. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Engagement Executive, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or providing support.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems or handle difficult situations. Be ready to discuss these during the interview, highlighting your negotiation skills and ability to remain calm under pressure. This will show that you're equipped to handle the challenges of the role.
✨Be Ready for Flexibility
Since the role may require flexibility in working hours, be prepared to discuss your availability and willingness to adapt. Share any experiences where you've successfully managed changing priorities or schedules, which will demonstrate your adaptability and commitment to the team.
