Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students post-booking and ensure a smooth move-in experience.
- Company: Vita Group, a dynamic platform for city living across the UK and Spain.
- Benefits: 22 days holiday, flexible hours, birthday off, and access to lifestyle perks.
- Other info: Great career development opportunities in a vibrant environment.
- Why this job: Join a passionate team and make a real difference in student lives.
- Qualifications: Customer-focused with strong communication skills and IT proficiency.
The predicted salary is between 26000 - 36400 ÂŁ per year.
Location: Alderley Edge, Cheshire
Contract: Permanent
Salary: ÂŁ27,000 per annum
Hours per week: Full-time, 40 hours per week (Monday ‑ Friday, 40 hours per week). Office based with one working day at home per week.
Vita Group is a developer and operator of high‑quality, intelligent residential communities that are redefining renting, co‑living, and urban life. Through its innovative family of brands, Vita Group designs, develops, and operates tailored living environments that enable people to thrive at different stages of their lives. Vita Student delivers inspirational spaces and experiences to enhance university life. House of Social reimagines shared student living, blending accommodation with vibrant food, drink, and music destinations. Uhaus brings modern, city‑centre build‑to‑rent living for professionals. Union redefines co‑living with flexibility and community at its core.
Our Customer Engagement Executive
Working closely with our Residence Teams and maintaining regular engagement with students, the Customer Engagement Executive will help ensure that each resident feels heard and understood, proactively resolving issues and contributing to a welcoming and supportive living environment. Based within our UK head office and collaborating with colleagues across China, India, and Spain, this role will also play a vital role in safeguarding future bookings by mitigating potential cancellations or payment concerns, while encouraging students to utilise our self‑service tenancy management platform for seamless ongoing support.
- Support residents by addressing their questions, guiding them through processes, and ensuring they feel supported throughout their stay.
- Complete outbound calls, emails and messages to customers ensuring their needs are met.
- Triage inbound contact from customers who have questions or queries about their stay via email and phone call; work to ensure response times are within the target for the season, and escalated customers where appropriate.
- Maintain accurate logging of resident contact via the customer relationship management system.
- Develop relationships with Global Teams to facilitate efficient communications with residents.
- Support efficient handling of the post‑booking cancellations process in line with company procedure.
- Provide support to customers regarding payment‑related queries, including deadlines and transaction issues.
- Upsell additional services or products to current residents to generate additional revenue.
Who We’re Looking For
- Customer‑focused background, with a confident and articulate communication style, demonstrating professionalism and clarity in an office setting.
- Commercially astute, sales experience would be a distinct advantage.
- Driven and focused. Self‑motivated to process a high number of calls and emails, providing exceptional service along the way.
- Proficient in IT and online web‑based tools, with intermediate skills in Microsoft 365, particularly Outlook and Excel.
- Confident with data entry, spreadsheets and reporting using online web‑based tools.
- Familiarity with the UK university system, including the application process.
- Proven experience in data entry, spreadsheet management, and generating reports using online web‑based tools and platforms.
- Flexible and adaptable when plans or policies change, often at short notice.
- Professional experience in adapting quickly and effectively to last‑minute changes in plans or policies, while maintaining a proactive and positive attitude.
- A natural problem‑solver with strong negotiation skills.
Personal Characteristics
- High standard of English (written and oral).
- Strong sense of ownership, emotional intelligence, and determination to turn challenges into results.
- Strong risk‑aware and intuitive.
- Resilient and persistent—not discouraged by rejection or difficult conversations.
- Emotional intelligence—able to read tone, context, and non‑verbal cues to guide conversations and decisions.
- Strong prioritisation and organisational skills, and a responsible approach to handling confidential information.
- Driven and focussed, self‑motivated to process a high number of calls and emails, providing exceptional service along the way.
- Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required.
- Excellent listener and all‑round brilliant communicator.
- Passionate about connecting with and understanding customers.
- Resilient, organised, with a can‑do attitude.
Why Work for Us
Our head office is designed with people in mind: a modern workspace set in green surroundings, with an onsite restaurant and padel court. Working at Vita means being part of a team that looks out for one another, with thoughtful perks, good food, regular social moments, and wellbeing support that make Vita a place people choose to stay and grow.
We aim to create an environment where people feel supported, challenged, and trusted with fair, competitive rewards and a culture that helps people perform at their best.
Benefits
- Holidays – 22 days paid holiday, rising each year up to 25 days (pro‑rata).
- Flexible Working Hours – Flexible start/finish times between the hours of 08:30 – 18:00.
- Bank Holidays – 8 paid holidays (England & Wales Bank Holidays), pro‑rata.
- Free on‑site Parking – Free parking on‑site; if you don’t drive, we are within a 5 minute walk to train and bus stops.
- Free on‑site Restaurant – Discretionary free breakfast & lunch served 5 days a week at our premium on‑site restaurant.
- Free on‑site Padel Court – Enjoy padel, a full‑body workout that boosts cardiovascular health, improves coordination, agility, and strength.
- Free Stockport County Football Club Tickets – Free football tickets for employees, to be accompanied by friends or family.
- Perkbox – Employees have access to a Perkbox account to choose lifestyle perks such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday.
- Royal London Pension – Vita Group contributes a financial value of 3% of salary to your pension pot plus a 5% employee contribution.
- Parties & Events – We host parties and events each year to reward demanding work and celebrate success together.
- Career Development – Thorough induction and professional progression opportunities.
- 24/7 Employee Assistance – Confidential support for personal or work‑related wellbeing.
Important
We are unable to offer Right to Work Sponsorship. Therefore, if you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks.
#J-18808-Ljbffr
Customer Engagement Executive employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive
✨Tip Number 1
Get to know the company! Before your interview, dive into Vita Group's brands and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Engagement Executive, you'll need to be articulate and confident on the phone. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment at Vita Group.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Engagement Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engagement Executive role. Highlight your customer-focused experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our residents.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for customer service and any experiences that showcase your enthusiasm for connecting with people. We want to see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Vita Group
✨Know Your Customer Engagement
Familiarise yourself with the customer engagement strategies that Vita Group employs. Understand their approach to supporting residents and how they ensure a seamless experience from booking to move-in. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Engagement Executive, communication is key. Prepare examples of how you've successfully handled customer queries in the past, whether through phone calls, emails, or web chat. Highlight your ability to listen actively and respond clearly, as this will be crucial in your role.
✨Demonstrate Flexibility and Resilience
Vita Group values adaptability, especially during peak operational periods. Be ready to discuss situations where you've had to adjust quickly to changes or challenges. Share how you maintained a positive attitude and continued to provide excellent service under pressure.
✨Research the Company Culture
Dive into Vita Group's values and culture. They emphasise empowerment and inspiration, so think about how your personal values align with theirs. During the interview, express your enthusiasm for being part of a dynamic team that prioritises customer satisfaction and employee development.