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- Tasks: Support students post-booking and ensure a smooth move-in experience.
- Company: Vita Group, a dynamic platform for city living across the UK and Spain.
- Benefits: 22 days holiday, flexible hours, birthday off, and access to lifestyle perks.
- Why this job: Join a passionate team and make a real difference in student lives.
- Qualifications: Customer-focused with strong communication skills and IT proficiency.
- Other info: Great career development opportunities in a vibrant environment.
The predicted salary is between 26000 - 36400 ÂŁ per year.
Alderley Edge, Cheshire
Salary: ÂŁ26,000 per annum
Hours Per Week: 40 Hours per week
Working Patterns: Monday – Friday. The role may require flexibility in working hours, including occasional weekends and be onsite during peak operational periods, particularly in the summer season.
Vita Student accommodation delivers the world’s best student living experience for students studying in the UK and Spain.
Our Customer Engagement Team supports our customers once they’ve booked their accommodation, and all through their time as a resident with us. Within Customer Engagement sits our Stay Services Team, and we are dedicated to ensuring a smooth journey to all new residents once they move into their new home.
Our Brands Vita Group – Vita Student – Union – Uhaus – House of Social – House of Social Food Hall – Dough Religion
Customer Engagement Executive
As a key member of the Customer Engagement Team, our Customer Engagement Executive serves as the primary point of contact for students who have checked into their accommodation. Providing clear, timely communication across internal teams, ensuring that every enquiry is handled appropriately and contributes to a positive and reassuring student experience.
- Support residents by addressing their questions, guiding them through processes, and ensuring they feel supported throughout their stay.
- Working closely with our Residence Teams and maintaining regular engagement with students, help ensure that each resident feels heard and understood, proactively resolving issues and contributing to a welcoming and supportive living environment.
- Based within our UK head office and collaborating with colleagues across China, India, and Spain, the position plays a pivotal role in safeguarding future bookings by mitigating potential cancellations or payment concerns, while encouraging students to utilise our self‑service tenancy management platform for seamless ongoing support.
- Work closely with Vita Group\’s Sales Teams to ensure a seamless handover of new customer accounts.
- Complete outbound calls, emails and messages to customers ensuring their needs are met.
- Triage inbound contact from customers who have questions or queries about their stay via email and phone call; working to ensure response times are within the target for the season, and escalating customers, where appropriate.
- Maintain accurate logging of resident contact via the customer relationship management system.
- Develop relationships with Global Teams to facilitate efficient communications with residents.
- Support efficient handling of the post‑booking cancellations process and in line with company procedure.
- Provide support to customers regarding payment‑related queries, including deadlines and transaction issues.
- Upselling additional services / product to current residents to generate additional revenue.
Who We’re Looking For
A talented and ambitious customer focused professional looking to gain quality experience in a dynamic entrepreneurial business as part of their own personal career path.
Professional Experience
- Obtain strong commercial astute.
- A natural problem solver with strong negotiation skills.
- Experience with sales would be ideal but not essential.
- Be demonstrably familiar with the UK university system.
- Be confident with data entry, spreadsheets and reporting using online web‑based tools.
- Possess excellent planning and organisational skills.
- Possess a working knowledge of Office 365 suite (particularly Outlook and Excel).
- Be driven and focused, and self‑motivated to process a high number of calls and emails, providing exceptional service along the way.
Personal Characteristics
- Have a high standard of English (written and oral).
- Be confident and articulate when speaking on the telephone, including in an office setting.
- Be flexible and adaptable when plans or policies change, often at short notice.
- Ability to demonstrate good team working experience, the capabilities to work on their own initiative.
- Enthusiasm, a flexible approach to working, and a willingness to go the extra mile when required.
- Passionate about connecting with and understanding customers.
- Resilient, organised, with a can‑do attitude.
Benefits and Development
In return, we will provide the experience and exposure within the business group (UK and internationally) to help develop skill sets and hone expertise for career progression.
Why work for us?
Holidays
22 days paid holiday, rising each year up to 25 days (pro rata).
Flexible Working Hours
Monday to Friday, with an option to work from home 1 day per week.
Bank Holidays
8 paid holidays (England & Wales Bank Holidays) (pro rata).
On‑Site Perks
Free parking on‑site. Discretionary free breakfast & gourmet lunches cooked and served Monday – Friday by our Head Chef and his team at our stunning restaurant.
Perkbox
All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension
We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events
We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes
We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development
Whether your Vita career is a medium or long‑term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance
The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work‑related issues that may be impacting wellbeing.
Important
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.
Seniority level
Entry level
Employment type
Part‑time
Job function
Management and Manufacturing
#J-18808-Ljbffr
Customer Engagement Executive employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive
✨Tip Number 1
Get to know the company! Before your interview, dive into Vita Group's brands and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Engagement Executive, you'll need to be articulate and confident on the phone. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment at Vita Group.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Engagement Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engagement Executive role. Highlight your customer-focused experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our residents.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for customer service and any experiences that showcase your enthusiasm for connecting with people. We want to see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Vita Group
✨Know Your Customer Engagement
Familiarise yourself with the customer engagement strategies that Vita Group employs. Understand their approach to supporting residents and how they ensure a seamless experience from booking to move-in. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Engagement Executive, communication is key. Prepare examples of how you've successfully handled customer queries in the past, whether through phone calls, emails, or web chat. Highlight your ability to listen actively and respond clearly, as this will be crucial in your role.
✨Demonstrate Flexibility and Resilience
Vita Group values adaptability, especially during peak operational periods. Be ready to discuss situations where you've had to adjust quickly to changes or challenges. Share how you maintained a positive attitude and continued to provide excellent service under pressure.
✨Research the Company Culture
Dive into Vita Group's values and culture. They emphasise empowerment and inspiration, so think about how your personal values align with theirs. During the interview, express your enthusiasm for being part of a dynamic team that prioritises customer satisfaction and employee development.
