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- Tasks: Deliver exceptional service to residents and maintain a premium living environment.
- Company: Vita Group, dedicated to creating flourishing environments for students.
- Benefits: Competitive pay, 28 days holiday, birthday off, and access to lifestyle perks.
- Why this job: Join a vibrant team and make a real difference in residents' lives.
- Qualifications: Customer service experience and a proactive approach to cleanliness.
- Other info: Flexible hours with opportunities for career development and recognition.
The predicted salary is between 10 - 16 £ per hour.
At Vita, we’re on a mission to create environments in which people can flourish. As an intelligence driven platform, we’re constantly looking at data and insights in order to inform innovation. Our approach to creating new properties goes far beyond the typical bricks and mortar approach. We look at behaviours, trends, and new technologies to shape and create new products and services. It’s why we’re constantly evolving our product offer to reflect new audiences, new demand, and new ways of thinking. We’re passionate about helping people thrive. This is encompassed in our values and feeds everything we do from our approach to the people we employ to the way we design our buildings.
Hourly Rate: £13
Contract: Permanent, 25.5 hours per week
Working Hours: Varied shifts between Monday - Sunday 9pm – 7am
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant will:
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
- Greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
- Ensure our facilities are being looked after respectfully by students & guests.
- Deliver solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team:
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Cleaning will amount to a significant part of this position. We need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our Customer Service Assistants must be technologically astute.
Personal Characteristics:
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks.
Why work for us:
- Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday: Employees are encouraged to take their birthday off work.
- Perkbox: Access to a Perkbox account for lifestyle perks.
- Royal London Pension: Vita Group contributes 3% of salary to your pension pot.
- Parties & Events: Hosting parties and events each year to celebrate success.
- Recognition Programmes: Numerous recognition schemes to celebrate our people.
- Career Development: Thorough induction and learning & development programme.
- 24/7 Employee Assistance: Confidential service offering support and guidance.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Customer Service Assistant - Nights in Coventry employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Nights in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vita and its values. Understanding their mission to create environments where people can flourish will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a Night-time Customer Service Assistant. Think about how you'd handle tricky situations or complaints, and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and vibrant attitude shine through. Remember, they’re looking for someone who can deliver a luxury, home-from-home experience, so don’t be afraid to showcase your communication skills and warmth.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Nights in Coventry
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and vibrant tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your experience in delivering exceptional service and maintaining high standards, as these are key to what we do at Vita.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vita Group
✨Know the Company Inside Out
Before your interview, take some time to research Vita and its mission. Understand their approach to creating environments for people to flourish and how they use data and insights to innovate. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate your ability to provide exceptional service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive approach and how you handle challenging situations with a positive attitude.
✨Be Ready for Practical Scenarios
Expect questions that assess your problem-solving skills and adaptability. Think about potential scenarios you might face during your night shifts, such as handling emergencies or maintaining cleanliness in communal areas. Practising your responses will help you feel more confident during the interview.
✨Emphasise Your Tech Savviness
Since the role involves using various technology systems and software, be prepared to discuss your experience with tech tools. Mention any relevant software you've used in previous roles and how comfortable you are with learning new systems. This will reassure them that you can adapt quickly to their operations.
