Customer Service Assistant in Coventry

Cannon Park, Coventry

Hourly Rate: £13

Working Days / Hours: 9am – 9pm. Flexibility required throughout the week

Contracted: Permanent opportunity, 12 hours per week. Overtime available.

Our Customer Service Assistant’s Front of House / Reception responsibilities include:

• Greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Deliver solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Professional Experience

An experienced customer service professional, well‑versed in delivering premium experiences to customers. We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas. Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

Personal Characteristics

Vita Student operates a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.

• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.

Flexibility

Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Why work for us…

• Holidays – Holidays are paid on a pro‑rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes.
• Career Development – We onboard all employees by means of a thorough induction and learning & development programme.
• 24/7 Employee Assistance – All employees have access to a confidential service offering support and guidance for personal or work‑related issues.

Right to Work & DBS

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.