Residence Manager in Birmingham

Salary: £38,000

Contract: Permanent, 42.5 hours per week

Working Patterns: Our Management Team works flexibly throughout the week Monday – Sunday. Days and hours rotate weekly, subject to demand and team availability, working on average 1 weekend out of 3 or 4.

Vita Student’s next‑level apartment design offers a variety of studios to suit our students’ lives, from privacy to community. We provide style, luxury and comfort with premium amenities in a vibrant city setting.

Our Residence Managers manage a team of dedicated employees, including Assistant Managers, Supervisors, Maintenance Teams, Customer Service & Housekeeping. They deliver exceptional leadership, streamline best practice and ensure our buildings, services and amenities run smoothly to meet our premium brand standards.

• Lead and motivate the team, ensuring clear communication and a positive work environment.
• Handle resident enquiries, complaints and disputes while maintaining positive relationships with tenants and guests.
• Coordinate repairs and maintenance requests with operatives and contractors, inspecting properties to ensure timely completion.
• Manage tenant agreements and monitor P&L, identifying cost‑savings without compromising luxury amenities.
• Enforce building rules, regulations and safety standards in compliance with laws.
• Act as the first point of contact for emergencies, coordinating actions during critical situations.
• Assist with marketing vacant studios, showcase properties and manage the leasing process; organise events to foster a positive community atmosphere.

Who We’re Looking For:

Vita Student delivers a luxury, all‑encompassing student experience 24/7. Our Residence Managers play a critical role ensuring seamless operations and effective leadership.

• Experienced leader with oversight of team management, daily operations, facilities management and budgeting.
• Skilled in leading and developing teams, ensuring high performance and staff satisfaction.
• Premium brand ambassador who communicates the brand’s story and values to customers.
• Strong experience in creating and managing operating budgets, reducing costs and negotiating contracts.
• Developed and implemented customer satisfaction programmes.
• In-depth knowledge of building systems, maintenance protocols and safety procedures.
• Technologically astute, able to utilise a variety of software and systems.

• Excellent interpersonal skills and ability to motivate, lead and develop teams.
• Hands‑on attitude with strong communication and people‑management skills.
• Strategic thinker.
• Flexibility and enthusiasm for working in varied shift patterns, days and hours (early starts up to 7 a.m., late finishes up to 9 p.m., with 2 late finishes per week and 1 weekend in 3).

• 22 days paid holiday, rising to 25 days pro‑rata.
• 8 paid bank holidays (England & Wales).
• Perkbox access to lifestyle perks such as cinema, supermarket savings, coffee, and holidays.
• Royal London Pension contribution of 3% of salary plus 5% employee contribution.
• Annual parties and events, along with recognition programmes (employee of the month, awards, anniversaries).
• Career development through Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 employee assistance service for well‑being support.

Important: We are unable to offer Right to Work sponsorship in the UK; applicants requiring sponsorship will not be considered further. All employment offers are subject to satisfactory pre‑employment checks, including DBS checks.