Customer Service Assistant - Overnight Shift Patterns in Birmingham

Hourly Rate: £13.45 plus generous benefits. Contract: Permanent, part-time. A minimum commitment of 36 hours per week.

Required Days of Work: Monday - Sunday flexibility is required throughout the week.

Working Hours: Between 9pm - 6am.

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover.

At Vita Student, we create more than premium student accommodation; we create unforgettable experiences for a global community of ambitious students. Our residences are home to students from around the world, and we're proud to provide an environment where they can live without limits and focus on achieving their ambitions.

We are looking to appoint an Overnight Customer Service Assistant to play a key role in creating an exceptional home-away-from-home experience for students. This role helps maintain a safe, welcoming and well-presented environment throughout the night, ensuring the high standards synonymous with Vita Student are consistently delivered.

Responsibilities:

• Deliver a personalised and proactive resident experience.
• Provide a warm, professional and welcoming reception experience for students, guests and visitors.
• Build positive relationships with students, creating an approachable and supportive environment.
• Respond confidently to resident enquiries, offering guidance, information and practical support.
• Take ownership of challenges and concerns, delivering effective solutions.
• Manage and organise parcel deliveries accurately.
• Act as the first point of contact for incidents, emergencies or welfare concerns.
• Help maintain a safe, secure and welcoming atmosphere across the residence throughout the night.
• Maintain the presentation, cleanliness and upkeep of the residence to exceptional standards.
• Carry out regular cleaning and presentation checks across communal spaces.
• Complete routine building inspections throughout each shift.
• Conduct comprehensive block walks every 4-6 hours.
• Replenish resident amenities and refreshments.
• Promote respectful use of communal facilities.
• Maintain waste management areas in line with health and safety requirements.
• Support the overall safety, operational readiness and presentation of the building during overnight hours.

Who We’re Looking For:

• An enthusiastic, proactive and service-focused individual.
• Experience delivering exceptional customer service within hospitality, hotels, student accommodation, or other customer-facing environments.
• A hands-on and proactive approach to maintaining clean, safe and welcoming spaces.
• Confidence using a range of digital systems, technology and software.
• Ability to resolve enquiries and challenges professionally.
• Experience working in a night shift, overnight, reception, concierge, front-of-house or guest services role would be advantageous.

Personal Qualities and Characteristics:

• A commitment to creating an inclusive and welcoming environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to remain calm in challenging situations.
• Adaptable, positive and proactive.
• Flexible and reliable, with the ability to support a 24-hour operation.

Why Join the Vita Student Team?

• Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
• Perkbox: Access to a Perkbox account for lifestyle perks.
• Royal London Pension: Vita Group contributes a financial value of 3% of salary to your pension pot.
• Parties & Events: Hosting parties and events each year.
• Recognition Programmes: Numerous recognition schemes.
• Career Development: Thorough induction and learning & development programme.
• 24/7 Employee Assistance: Access to a confidential service for support and guidance.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.