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- Tasks: Support students with accommodation payments and maintain positive relationships.
- Company: Vita Group, a dynamic platform for city living across the UK and Spain.
- Benefits: Competitive salary, flexible hours, free meals, and career development opportunities.
- Why this job: Join a passionate team making a real difference in student lives.
- Qualifications: Customer-focused, detail-oriented, and excellent communication skills required.
- Other info: Enjoy a vibrant work culture with plenty of perks and recognition.
The predicted salary is between 20800 - 31200 £ per year.
Join to apply for the Customer Engagement Executive – Payments Support Team role at Vita Group, Alderley Edge, Cheshire.
Salary: £26,000 per annum
Hours Per Week: 40 Hours per week
Working Patterns: Monday – Friday. The role may require flexibility in working hours, including occasional weekends and be onsite during peak operational periods, particularly in the summer season.
Vita Group is an intelligence-driven platform creating tomorrow’s city living. It’s represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita’s principal commitment to its people is to inspire and empower, hiring the very best people and enabling them to perform at the very best of their abilities.
Within Customer Engagement sits our Payments Support Team, designed to facilitate and support our customers in upholding their contractual obligations. We are looking to appoint an experienced and enthusiastic Customer Engagement Executive to support our customers once they’ve booked their accommodation, and all through their time as a resident with us.
Our Brands:
- Vita Group
- Vita Student
- Union
- Uhaus
- House of Social
- House of Social Food Hall
- Dough Religion
Responsibilities:
- Deliver customer support to our students who may need additional support completing their accommodation payments.
- Triage inbound contact from customers who are in rental arrears, via email, phone call and web chat; work to ensure response times are within the target for the season, and escalating customers where appropriate.
- Complete outbound calls, emails and messages to debtors to facilitate contact to understand their payments position, including speaking to authorised third parties where permission is given.
- Negotiate payment terms and follow up consistently to ensure timely collections.
- Identify early signs of potential defaults or payment delays and escalate risks appropriately.
- Provide guidance and support to those who require technical assistance in completing a payment.
- Maintain accurate logging of all resident debtors via the customer relationship management system.
- Develop relationships with Residence Teams to facilitate efficient communications with debtors where appropriate or to effectively manage the end of tenancies in line with the operating procedure for empty rooms.
- Ensure compliance with company credit policies and collection procedures.
- Assist in reconciling accounts and identifying discrepancies.
Who We’re Looking For:
- A highly driven, detail-oriented, and empathetic Customer Engagement Executive.
- Customer-focused background, with a confident and articulate telephone manner.
- Excellent numerical and analytical skills.
- Proficient in IT and online web-based tools, with intermediate skills in Microsoft 365, particularly Outlook and Excel.
- Familiarity with the UK university system, including the application process.
- Proven experience in data entry, spreadsheet management, and generating reports using online web-based tools and platforms.
- Professional experience in adapting quickly and effectively to last-minute changes in plans or policies.
Personal Characteristics:
- High standard of English (written and oral).
- Flexible and adaptable when plans or policies change.
- Strong sense of ownership, emotional intelligence, and determination to turn challenges into results.
- Resilient and persistent — not discouraged by rejection or difficult conversations.
- Excellent planning and organisational skills.
- Driven and focused, self-motivated to process a high number of calls and emails.
- Enthusiastic, flexible approach to working, and willingness to go the extra mile.
- Excellent listener and communicator.
- Passionate about connecting with and understanding customers.
Why work for us:
- 22 days paid holiday, rising each year up to 25 days (pro rata).
- Flexible Working Hours – Monday to Friday, with an option to work from home 1 day per week.
- 8 paid holidays (England & Wales Bank Holidays) (pro rata).
- Free parking on-site.
- Discretionary free breakfast & gourmet lunches cooked and served Monday - Friday.
- Access to a Perkbox account for lifestyle perks.
- Vita Group contributes 3% of salary to your pension pot in addition to 5% employee contribution.
- Celebration of success with parties and events each year.
- Recognition programmes for employees.
- Induction and learning & development programme.
- 24/7 Employee Assistance service available for personal or work-related issues.
Important: Unfortunately, we are unable to offer Right to Work Sponsorship. All offers of employment are subject to satisfactory pre-employment checks including Disclosure & Barring Service (DBS) checks.
Customer Engagement Executive – Payments Support Team in Alderley Edge employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive – Payments Support Team in Alderley Edge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vita Group and its brands. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for customer engagement and problem-solving come through. A positive attitude can make a huge difference!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Customer Engagement Executive – Payments Support Team in Alderley Edge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engagement Executive role. Highlight your customer-focused experience and any relevant skills that match what we're looking for, like numerical abilities and problem-solving skills.
Show Your Personality: We want to see the real you! Use your cover letter to express your enthusiasm for the role and the company. Share why you're passionate about customer engagement and how you can contribute to our team at Vita Group.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your qualifications.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures we receive all your details correctly and helps us process your application smoothly. We can't wait to hear from you!
How to prepare for a job interview at Vita Group
✨Know Your Numbers
As a Customer Engagement Executive, you'll need to be confident with numbers. Brush up on your numerical skills and be prepared to discuss how you've handled financial situations in the past. Practise some quick calculations to show you're sharp and ready to tackle any payment-related queries.
✨Show Your Empathy
This role requires a strong sense of emotional intelligence. Think about examples where you've successfully navigated difficult conversations or helped someone in distress. Be ready to demonstrate your ability to connect with customers and understand their needs during the interview.
✨Familiarise Yourself with the Company
Do your homework on Vita Group and its brands. Understand their mission and values, especially their commitment to customer engagement. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you've had to negotiate or resolve conflicts, particularly in a customer service context. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
