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For Companies At a Glance
- Tasks: Assist customers via live chat, providing quick and accurate responses.
- Company: Join a fast-growing ecommerce client through Vita CV, a leader in consumer services.
- Benefits: Enjoy flexible remote work from anywhere in the UK with ongoing training support.
- Why this job: Gain valuable customer service experience in a friendly, professional environment.
- Qualifications: Strong written English, good typing speed, and basic computer skills required.
- Other info: Part-time role with flexible shifts, perfect for students or those seeking entry-level experience.
Vita CV is hiring on behalf of a fast-growing ecommerce client for a Remote Live Chat Assistant. This entry-level role is ideal for individuals with strong written communication skills who want to gain customer service experience in a fully remote environment.
Key Responsibilities
- Respond to customer queries via live chat
- Provide accurate information and resolve issues promptly
- Escalate complex queries when necessary
- Maintain a friendly and professional tone
Requirements
- Excellent written English and typing speed
- Basic computer literacy
- Ability to multitask and stay organized
- Flexible shifts including evenings and weekends
- Remote work from anywhere in the UK
- Ongoing training and support
How to Apply
Apply now via Vita CV and take the next step in your career.
Remote Live Chat Assistant (Entry-Level) employer: VITA CV
Contact Detail:
VITA CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Live Chat Assistant (Entry-Level)
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding typical queries and how to respond can give you a significant edge during the interview process.
✨Tip Number 2
Practice your typing speed and accuracy. Since this role involves live chat, being able to type quickly and correctly will help you stand out as a candidate.
✨Tip Number 3
Showcase your communication skills in any interactions you have with the company. Whether it's through emails or chats, maintaining a friendly and professional tone is crucial.
✨Tip Number 4
Be prepared to discuss your availability during the interview. Since the role requires flexible shifts, demonstrating your willingness to work evenings and weekends can make you a more attractive candidate.
We think you need these skills to ace Remote Live Chat Assistant (Entry-Level)
Some tips for your application 🫡
Highlight Your Communication Skills: Since the role requires excellent written communication, make sure to showcase your writing abilities in your CV and cover letter. Use clear and concise language, and consider including examples of previous customer service experiences.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Remote Live Chat Assistant position. Emphasise any relevant experience, even if it's informal, that demonstrates your ability to handle customer queries effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your skills align with the job description. Mention your typing speed and computer literacy, as these are key requirements for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at VITA CV
✨Showcase Your Communication Skills
As a Remote Live Chat Assistant, strong written communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles or situations.
✨Familiarise Yourself with the Company
Research the ecommerce client you’ll be working for. Understanding their products, services, and customer base will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common customer queries and how you would handle them. Practising responses to potential scenarios can help you feel more confident and prepared during the interview.
✨Highlight Your Multitasking Abilities
This role requires the ability to juggle multiple tasks. Be ready to discuss how you manage your time and stay organised, especially in a remote setting. Sharing specific examples from your past experiences can make your case stronger.
