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For Companies At a Glance
- Tasks: Assist customers via live chat, providing friendly and accurate solutions.
- Company: Join a supportive team that values customer service and flexibility.
- Benefits: Enjoy remote work, flexible hours, and the chance to help others.
- Why this job: Perfect for those who love communication and want to make a difference.
- Qualifications: Strong written English skills and a customer-focused attitude.
- Other info: No prior experience needed; just bring your enthusiasm and problem-solving skills.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
In this role, you will act as the first point of contact for customers, handling enquiries through live chat. This position is ideal for candidates with strong written communication skills who enjoy helping people and working in a flexible remote environment.
Responsibilities
- Respond to customer enquiries via live chat in a timely and professional manner
- Provide clear, accurate, and friendly solutions
- Maintain accurate records of customer interactions
- Identify issues and escalate complex queries when required
- Follow customer service standards and guidelines
Qualifications
- Strong written English and communication skills
- Customer-focused attitude
- Previous customer support experience is helpful but not essential
Required Skills
- Fast and accurate typing
- Problem-solving ability
Preferred Skills
- Experience with live chat or remote customer support systems
We welcome applications from all backgrounds. If you enjoy supporting customers and want flexible remote work, apply today.
Remote Chat Support Assistant employer: VITA CV
Contact Detail:
VITA CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Chat Support Assistant
✨Tip Number 1
Make sure you know the company inside out! Research StudySmarter and understand our values, mission, and what we do. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your typing skills! As a Chat Support Assistant, you'll need to respond quickly and accurately. Use online tools to improve your speed and accuracy, so you can impress us with your skills during the assessment.
✨Tip Number 3
Prepare for common customer queries! Think about the types of questions customers might ask and how you would respond. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 4
Don't forget to showcase your problem-solving skills! During the interview, share examples of how you've handled tricky situations in the past. We love candidates who can think on their feet and provide friendly solutions!
We think you need these skills to ace Remote Chat Support Assistant
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about written communication, make sure your application showcases your best writing. Use clear and friendly language, just like you would in a live chat with customers.
Tailor Your Application: Take a moment to customise your application for the Remote Chat Support Assistant role. Highlight any relevant experience or skills that match the job description, especially your customer-focused attitude.
Be Professional Yet Friendly: Remember, we want to see your personality shine through! While professionalism is key, don’t hesitate to let your friendly side show. This will help us see how you might interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VITA CV
✨Brush Up on Your Written Communication Skills
Since this role heavily relies on strong written communication, make sure to practice your typing and clarity. Try responding to sample customer queries in a chat format to get comfortable with the tone and style expected.
✨Familiarise Yourself with Live Chat Tools
If you have experience with live chat systems, great! If not, take some time to explore popular platforms. Understanding how these tools work can give you an edge and show your enthusiasm for the role.
✨Prepare for Common Customer Queries
Think about the types of questions customers might ask and prepare clear, friendly responses. This will help you demonstrate your problem-solving skills and customer-focused attitude during the interview.
✨Showcase Your Flexibility and Adaptability
As this is a remote position, highlight any previous experiences where you've successfully worked from home or adapted to changing situations. Employers love to see candidates who can thrive in a flexible environment!
