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- Tasks: Assist customers via live chat and email, ensuring a positive experience.
- Company: A growing UK-based online business offering digital services.
- Benefits: Earn £13 – £18 per hour with flexible remote work options.
- Why this job: Join a supportive team and help customers while working from anywhere.
- Qualifications: Strong written English skills and a customer-focused mindset.
- Other info: No prior experience needed; we welcome applicants from all backgrounds.
The predicted salary is between 13 - 18 £ per hour.
We are hiring on behalf of one of our clients, a growing UK-based online business providing digital services to customers nationwide.
You will handle customer enquiries via live chat and email, ensuring a positive and professional experience for every customer. This role is ideal for someone with strong communication skills who enjoys helping others.
Responsibilities- Respond to customer enquiries via live chat and email
- Resolve issues efficiently and professionally
- Maintain accurate records of customer interactions
- Escalate complex issues when required
- Strong written communication skills in English
- Customer-focused mindset
- Previous customer support experience is an advantage but not essential
£13 – £18 per hour
We welcome applications from all backgrounds and encourage candidates looking for stable remote work to apply.
Remote Customer Support Advisor (Live Chat & Email) in London employer: VITA CV
Contact Detail:
VITA CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Support Advisor (Live Chat & Email) in London
✨Tip Number 1
Make sure you know the company inside out! Research their services and values so you can show off your knowledge during interviews. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your live chat skills! Set up mock scenarios with friends or family to get comfortable responding to customer queries quickly and professionally. This will boost your confidence when it comes to the real deal.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance! We’ve got all the latest roles listed, and applying directly can sometimes give you an edge over others. Let’s get you that remote customer support gig!
We think you need these skills to ace Remote Customer Support Advisor (Live Chat & Email) in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about chatting and emailing with customers, make sure your written communication shines! Use clear, friendly language and keep it professional. We want to see how you can connect with customers through your words.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. Highlight any relevant experience or skills that show you’re the perfect fit for our customer support team.
Be Yourself: We love authenticity! Let your personality come through in your application. Share why you’re passionate about helping customers and what makes you excited about this role. We want to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we see your application right away. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at VITA CV
✨Master the Art of Communication
Since this role is all about handling customer enquiries, practice your written communication skills. Try drafting responses to common customer queries and get a friend to critique them. This will help you convey professionalism and clarity during the interview.
✨Showcase Your Customer-Centric Mindset
Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories in the interview to demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with Live Chat Tools
If you have experience with live chat software, mention it! If not, do a bit of research on popular tools used in customer support. Showing that you're proactive about learning can really impress the interviewer.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think through potential scenarios and how you would resolve them. This will show that you can think on your feet and are ready for the challenges of the role.
