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For Companies At a Glance
- Tasks: Assist customers via live chat and email, ensuring a positive experience.
- Company: A growing UK-based online business offering digital services.
- Benefits: Earn £13 – £18 per hour with flexible remote work options.
- Why this job: Join a supportive team and help customers while working from anywhere.
- Qualifications: Strong written communication skills; customer support experience is a plus.
- Other info: Open to all backgrounds; perfect for those seeking stable remote work.
The predicted salary is between 13 - 18 £ per hour.
About the Company
We are hiring on behalf of one of our clients, a growing UK-based online business providing digital services to customers nationwide.
About the Role
You will handle customer enquiries via live chat and email, ensuring a positive and professional experience for every customer. This role is ideal for someone with strong communication skills who enjoys helping others.
Responsibilities
- Respond to customer enquiries via live chat and email
- Resolve issues efficiently and professionally
- Maintain accurate records of customer interactions
- Escalate complex issues when required
Qualifications
- Strong written communication skills in English
- Customer-focused mindset
- Previous customer support experience is an advantage but not essential
Pay Range and Compensation Package
£13 – £18 per hour
Equal Opportunity Statement
We welcome applications from all backgrounds and encourage candidates looking for stable remote work to apply.
Remote Customer Support Advisor (Live Chat & Email) in England employer: VITA CV
Contact Detail:
VITA CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Support Advisor (Live Chat & Email) in England
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be handling customer enquiries via live chat and email, practice responding to common queries in a friendly and professional manner. This will help you stand out during interviews.
✨Tip Number 2
Familiarise yourself with the company’s services before your interview. Knowing what they offer will not only impress your interviewers but also help you answer questions more effectively. Plus, it shows you're genuinely interested!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about team dynamics or customer support strategies can show that you’re engaged and eager to contribute to their success.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Customer Support Advisor (Live Chat & Email) in England
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about chatting and emailing with customers, make sure your written communication shines! Use clear, friendly language and keep it professional. We want to see how you can connect with customers through your words.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. Highlight any relevant experience or skills that show you’re the perfect fit for our customer support team.
Be Yourself: We love authenticity! Let your personality come through in your application. Share why you’re passionate about helping customers and what makes you excited about this role. It’ll help us get to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we see your application right away. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at VITA CV
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with their customer support approach, especially how they handle live chat and email interactions. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role requires strong written communication, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past, as this will highlight your ability to communicate effectively.
✨Be Customer-Focused
Demonstrate your customer-centric mindset during the interview. Think about how you can convey empathy and understanding in your responses. Share experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Prepare for Scenarios
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific customer enquiries or issues. Practising these scenarios beforehand can help you respond confidently and show that you're ready to tackle real-life challenges in the role.
