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For Companies At a Glance
- Tasks: Assist customers via email, chat, and phone while solving their queries.
- Company: VITA CV is a tech services company focused on excellent customer support.
- Benefits: Enjoy competitive pay and the flexibility of fully remote work.
- Why this job: Join a supportive team where your problem-solving skills make a real impact.
- Qualifications: Excellent communication skills; previous customer service experience preferred.
- Other info: Part-time role perfect for students looking to gain experience.
Join to apply for the Customer Service Assistant – Remote role at VITA CV
Join to apply for the Customer Service Assistant – Remote role at VITA CV
This range is provided by VITA CV. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Support Agent – Remote
Job Type: Part-Time | Remote
Location: UK – Remote
About the Role
Vita CV is hiring for a technology services company seeking a friendly and professional Remote Customer Support Agent to assist customers via email, chat, and phone. This role is perfect for someone who enjoys problem-solving and helping people.
Key Responsibilities
- Respond to customer queries promptly and professionally
- Provide product and service information
- Resolve issues or escalate to relevant departments
- Maintain accurate records of customer interactions
- Follow company support procedures and guidelines
What We’re Looking For
- Excellent communication and interpersonal skills
- Previous customer service experience preferred
- Good problem-solving abilities
- Organised and detail-oriented
- Comfortable using CRM and support ticketing systems
- Competitive hourly pay
- Fully remote working arrangement
- Supportive and collaborative work environment
Apply Now
If you’re passionate about delivering excellent customer service, apply through Vita CV today.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Customer Service
-
Industries
Professional Services
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Customer Service Assistant - Remote employer: VITA CV
Contact Detail:
VITA CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Remote
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Brush up on your communication skills, especially in written formats like email and chat. Since this role involves assisting customers through various channels, being articulate and clear is key.
✨Tip Number 3
Research VITA CV and their products or services. Understanding what they offer will allow you to provide better insights and show your genuine interest in the company during conversations.
✨Tip Number 4
Network with current or former employees of VITA CV on platforms like LinkedIn. They can provide valuable insights about the company culture and the expectations for the Customer Service Assistant role.
We think you need these skills to ace Customer Service Assistant - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, problem-solving skills, and any familiarity with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and why you want to work for VITA CV.
Highlight Remote Work Skills: Since this is a remote position, emphasise your ability to work independently and manage your time effectively. Mention any previous remote work experience or skills that make you a great fit for a virtual environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VITA CV
✨Showcase Your Communication Skills
As a Customer Service Assistant, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to engage with customers effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling difficult customers or resolving complaints. Be ready to discuss how you would approach these situations, showcasing your problem-solving abilities.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM and support ticketing systems, it’s beneficial to have a basic understanding of these tools. Mention any relevant experience you have with similar software during the interview to show you're prepared.
✨Emphasise Your Organisational Skills
Being organised is crucial in customer service. Highlight any experiences where you successfully managed multiple tasks or maintained accurate records. This will reassure the interviewer that you can handle the demands of the role.
