At a Glance
- Tasks: Handle customer enquiries via email, chat, and phone with professionalism.
- Company: Join a supportive customer-focused services business.
- Benefits: Earn £11-£14 per hour, enjoy flexible working hours, and develop valuable skills.
- Other info: Perfect for those seeking part-time or full-time remote work opportunities.
- Why this job: Work remotely and make a difference in customer experiences every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 14 - 14 £ per hour.
Location: UK Wide (Remote / Home Based)
Salary: £11 – £14 per hour (£21,450 – £27,300 per annum equivalent, based on a 37.5-hour week)
Job Type: Part-Time (Full-Time and Contract options also available)
About the Opportunity
Vita CV is a UK-based recruitment partner working with established businesses across the customer services sector. We are currently recruiting on behalf of our client, a customer-focused services business that supports a consistent volume of online and phone enquiries from customers across the UK. This is a UK-wide remote position suitable for candidates who can work independently within a structured home-based environment.
About the Role
The Customer Service Advisor will handle inbound customer enquiries across email, live chat, and phone, ensuring timely responses, accurate record-keeping, and a professional customer experience at every interaction.
- Respond to customer enquiries across email, chat, and phone in a timely and professional manner
- Resolve order, account, service, or access issues with clear follow-up and minimal delay
- Maintain accurate notes within the CRM or support system after each interaction
- Escalate more complex issues to the relevant internal teams when required
- Follow service standards, internal processes, and agreed response-time expectations
- Identify recurring issues and flag them to support leads or operations teams
- Contribute to a smooth and consistent customer experience across all channels
What We're Looking For
- Previous experience in customer service, support, or a similar client-facing role
- Strong written and verbal communication skills in English
- Ability to manage multiple enquiries without compromising quality or accuracy
- Comfortable using systems, CRMs, and standard support platforms
- Good problem-solving skills and attention to detail
- Reliable and confident working independently in a remote environment
- A stable home internet connection and a quiet workspace suitable for customer calls
Desirable (Nice to Have)
- Experience with Zendesk, Freshdesk, or similar customer support tools
- Previous exposure to remote or home-based customer support environments
What This Role Offers
- Fully remote, UK-wide working arrangement
- Flexible engagement across part-time, full-time, and contract options
- Opportunity to develop transferable skills within a structured operation
- A people-focused role with clear processes and team support
How to Apply
If this role aligns with your experience and working style, please submit your CV through this LinkedIn listing. Shortlisted candidates will be contacted by a member of the Vita CV team to discuss the next steps. Applications are reviewed on a rolling basis, and early submissions are encouraged.
Vita CV and our client are equal opportunity recruiters. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, disability, religion, sexual orientation, or background. All hiring decisions are made on the basis of skills, experience, and suitability for the role.
Customer Service Advisor – Work From Home (Remote) employer: VITA CV
Vita CV is an excellent employer offering a fully remote working environment that promotes flexibility and work-life balance. With a strong focus on employee development, you will have the opportunity to enhance your skills in a supportive, people-oriented culture while handling diverse customer enquiries from the comfort of your home. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Work From Home (Remote)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like VITA CV and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at VITA CV and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor – Work From Home (Remote)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and VITA CV.
Get Familiar with Our Brand:Before applying, take some time to learn about VITA CV and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at VITA CV
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress VITA CV.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which VITA CV will surely appreciate.
