At a Glance
- Tasks: Assist customers via email, phone, and chat while resolving their queries.
- Company: Bristol-based business with a focus on customer satisfaction.
- Benefits: Competitive pay, hybrid working, and clear career progression.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Join a collaborative team and make a real difference in customer experiences.
- Qualifications: 1-2 years in customer service and strong communication skills.
The predicted salary is between 23400 - 29250 £ per year.
Salary: £12 – £15 per hour (£23,400 – £29,250 per annum equivalent, based on a 37.5-hour week)
Job Type: Full-Time (Hybrid)
Reporting To: Customer Operations Manager (Client Side)
About the Opportunity
Vita CV is currently recruiting on behalf of our client, a Bristol-based business looking to appoint a Customer Support Representative on a full-time, hybrid basis. This is suited to candidates with prior customer support experience who appreciate a balance of remote and in-office collaboration.
About the Role
The Customer Support Representative will handle a broad range of customer enquiries, support internal teams with case resolution, and contribute to ongoing service improvements through team collaboration.
- Handle inbound customer enquiries across email, phone, and chat
- Investigate and resolve customer issues with appropriate follow-up
- Collaborate with internal teams during in-office days to resolve complex cases
- Maintain accurate case records and CRM data after each interaction
- Identify trends in customer feedback and contribute to process improvements
- Support new team members through buddying and knowledge sharing
- Follow agreed service standards and response-time expectations
What We're Looking For
- At least 1–2 years of experience in customer service or customer support
- Strong written and verbal communication skills in English
- Confident handling complex enquiries with empathy and clarity
- Comfortable using CRM platforms and standard support tools
- Ability to work both independently from home and collaboratively in the office
- Reliable, organised, and solutions-focused
- Able to attend the Bristol office for agreed hybrid working days
Desirable (Nice to Have)
- Experience with Zendesk, HubSpot Service Hub, or Freshdesk
- Previous exposure to multi-channel customer support environments
What This Role Offers
- Hybrid working pattern combining remote and Bristol office days
- Full-time stable role with clear progression routes
- Collaborative team environment with defined service standards
- Opportunity to take ownership of customer outcomes
How to Apply
If this role aligns with your experience and working style, please submit your CV through this LinkedIn listing. Shortlisted candidates will be contacted by a member of the Vita CV team to discuss the next steps. Applications are reviewed on a rolling basis, and early submissions are encouraged.
Customer Support Representative in Bristol employer: VITA CV
Vita CV offers an exceptional working environment for Customer Support Representatives, combining the flexibility of hybrid work with a supportive team culture in Bristol. Employees benefit from clear progression routes, collaborative teamwork, and the opportunity to make a meaningful impact on customer experiences while enjoying a stable full-time role. With a commitment to diversity and inclusion, Vita CV fosters a workplace where every voice is valued and growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions for your interviewers. This shows that you’re engaged and eager to learn more about the role and the team dynamics. Ask about their approach to customer support or how they handle complex cases.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to express your enthusiasm for the role.
We think you need these skills to ace Customer Support Representative in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer support experience and skills. We want to see how you've handled enquiries and resolved issues in the past, so be specific about your achievements!
Show Off Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively.
Highlight Relevant Tools Experience:If you've used CRM platforms like Zendesk or HubSpot, mention it! We love seeing candidates who are comfortable with the tools we use, as it shows you're ready to hit the ground running.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at VITA CV
✨Know Your Customer Support Basics
Brush up on your customer support knowledge before the interview. Familiarise yourself with common customer issues and how to resolve them, as well as the tools mentioned in the job description like Zendesk or HubSpot. This will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled complex enquiries in the past. Think about times when you used empathy and clarity to resolve issues, and be ready to share these stories during the interview.
✨Demonstrate Team Collaboration
This position involves working closely with internal teams, so highlight your experience in collaborative environments. Share specific instances where you’ve worked with others to solve problems or improve processes, especially in a hybrid setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it’s a great way to demonstrate your enthusiasm for contributing to service improvements.
