At a Glance
- Tasks: Lead technology initiatives and support a dynamic team across the EMEA region.
- Company: Join Vita Coco, the world’s leading coconut water brand with a purpose-driven mission.
- Benefits: Enjoy 30 days holiday, flexible hours, and a range of wellness perks.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced, innovative environment focused on sustainability.
- Qualifications: 7+ years in enterprise tech support and strong customer service skills required.
The predicted salary is between 45000 - 55000 £ per year.
Vita Coco is the leading coconut water brand in the world, built on a simple idea: bring better-for-you, natural hydration to more people. Since starting in 2004, we’ve grown into a global business with teams in New York, London, and Singapore, and we’re now publicly traded on NASDAQ under COCO. As a Public Benefit Corporation and Certified B Corp, we’re committed to supporting farming communities, sourcing responsibly, and building products that are better for people and the planet. We move fast, stay scrappy, and care deeply about doing the right thing. We’re now looking for someone who’s excited to join a growing, purpose-driven company and help shape what comes next.
Our Values:
- Human First: We lead with inclusivity, transparency, and empathy.
- Nothing is Impossible: We experiment, learn, and keep moving forward.
- United by Our Will to Win: We stay aligned, work collaboratively, and push toward shared goals.
- Part of Something Bigger: We’re committed to uplifting the communities we’re connected to locally and globally.
IN A NUTSHELL, YOU WILL BE RESPONSIBLE FOR…
- Being the primary technology contact and escalation point for the EMEA region. Delivering a reliable, secure and high-quality technology experience for employees and leaders.
- Keeping workplace technology, devices, onboarding, offboarding and regional technology operations running smoothly.
- Partnering with global Technology, Infrastructure, Security and external vendors to support projects, improvements and change.
IN MORE DETAIL, THIS MEANS…
REGIONAL TECHNOLOGY LEADERSHIP
- Act as the primary technology contact and escalation point for the EMEA region. Partner with business leaders to understand priorities and ensure technology services support business objectives.
- Drive adherence to global technology standards, policies, and security requirements.
- Coordinate and oversee regional technology vendors and managed service providers.
- Identify opportunities to improve technology services, user experience, and operational efficiency.
END USER SUPPORT & WORKPLACE TECHNOLOGY
- Provide advanced support for hardware, software, collaboration tools, and workplace technology.
- Deliver executive technology support and manage escalations through resolution.
- Support conference room technology, audiovisual solutions, printers, and office technology services.
- Coordinate office openings, relocations, expansions, and technology refresh activities.
TECHNOLOGY OPERATIONS
- Oversee onboarding, offboarding, employee transfers, and technology readiness activities.
- Manage regional technology assets, inventory accuracy, procurement coordination, and lifecycle planning.
- Support Microsoft 365, Entra ID, Intune, endpoint management, and user administration activities.
- Maintain operational documentation, standards, and support procedures.
PROJECT DELIVERY & VENDOR MANAGEMENT
- Support regional execution of global technology deployments and transformation initiatives.
- Coordinate user communications, training, adoption, and organizational readiness activities.
- Partner with Infrastructure, Security, Data, Enterprise Applications, Delivery teams, and external vendors to ensure successful outcomes.
- Monitor vendor performance and participate in service reviews and improvement initiatives.
SECURITY, GOVERNANCE & COMPLIANCE
- Support cybersecurity initiatives, endpoint compliance, vulnerability remediation, and operational risk management activities.
- Participate in access reviews, audits, and governance processes.
- Promote awareness and adherence to security policies and technology standards.
- Assist with incident response and remediation activities when required.
The job description is not exhaustive, and the post holder will be required to undertake other duties in line with their ability and the changing needs of the business.
PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:
- 7+ years of experience supporting enterprise technology environments.
- Experience supporting Microsoft 365 environments and modern endpoint management platforms.
- Strong troubleshooting, customer service, and stakeholder management skills.
- Experience supporting executive leadership and business-critical technology services.
- Experience managing onboarding/offboarding processes and technology asset lifecycles.
- Experience working with vendors, managed service providers, and business stakeholders.
- Ability to operate independently and manage regional technology responsibilities.
- Experience with Microsoft Entra ID, Intune, and endpoint administration.
- Experience supporting hybrid and global workforces.
- Experience leading regional technology deployments, office expansions, or workplace technology projects.
- Knowledge of ITSM practices, cybersecurity controls, and audit/compliance activities.
The Vita Coco Company is committed to the principles of equal employment. We believe in building a diverse and inclusive culture and a positive employee experience and are dedicated to equal employment opportunities regardless of race, including colour, nationality, ethnic or national origin, age, disability, gender or gender reassignment, religion or belief, sex or sexual orientation, marital/civil partnership, pregnancy, and maternity. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process.
COCO PERKS (the good stuff):
- 30 days holiday, plus your birthday off!
- Flexible working hours + early Friday finishes all year round - more balance, less clock-watching.
- Discretionary bonus - all permanent employees are eligible.
- Competitive pension - up to 8% employer contribution / 10% employee contribution.
- Vitality private healthcare - helping you stay on top of your health.
- Virtual GP 24/7 - quick access to medical advice whenever you need it.
- Life insurance - 4x your annual salary.
- Enhanced family policies - extra support when life changes.
- Employee Assistance Programme - confidential support for you and your household.
- Workplace Nursery Scheme - save on childcare costs through salary sacrifice.
- Electric Car Scheme - access an electric vehicle through a tax-efficient salary sacrifice programme.
- Cycle to Work Scheme - save on the cost of a bike and cycling equipment.
- Matched Giving Programme - we'll match your charitable donations to support causes that matter to you.
- 5 volunteer days - to give back to causes you care about.
- ClassPass membership credits - for workouts, wellness, or whatever helps you recharge.
- Fresh fruit, snacks and office lunch provided - we like to keep people fuelled.
- Dog-friendly office - four-legged colleagues welcome.
- Free Vita Coco products, of course.
A NOTE FROM US
We welcome you to apply—even if you don’t check every box. We’re big fans of curious, growth-minded people who want to learn, contribute, and make an impact. If you feel connected to our brands and our mission, we’d love to hear from you.
Senior Regional Technology Lead - EMEA in London employer: Vita Coco
Vita Coco is an excellent employer that fosters a vibrant and dynamic work culture, perfect for those passionate about the food and drink industry. With a focus on employee growth and development, we offer unique opportunities to engage with various B&I accounts across London, ensuring that our team members can thrive while contributing to our mission of better hydration. Join us and be part of a company that values resilience, motivation, and a genuine love for coconuts.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Regional Technology Lead - EMEA in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vita Coco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vita Coco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vita Coco!
✨Direct Apply to Vita Coco
Let's not forget to apply directly through the Vita Coco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Regional Technology Lead - EMEA in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vita Coco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vita Coco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vita Coco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
