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- Tasks: Be the go-to person for customer queries and support in our service department.
- Company: Join a dynamic company focused on enhancing sales and service quality.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Gain hands-on experience while building relationships and improving customer care.
- Qualifications: No specific experience needed, just a passion for customer service and teamwork.
- Other info: Opportunity to learn about our products and grow within the company.
The predicted salary is between 28800 - 43200 £ per year.
Basic functions and responsibilities:
- To operate as a contact between the company and the customer in such a manner as to enhance the sales and service quality of the company.
- To operate as a Service back up to the Service Manager, to receive and deal with incoming phone calls and email requests from customers. Technically assist within the service department. To order parts as required for delivery to the customer or for stores replenishment.
- Ensure orders and Invoicing for the Service department are up to date on a daily basis.
- To implement the company policies and systems as laid down by the company and the Management.
- To be technically and commercially knowledgeable regarding the products manufactured and sold by the company and to take an active part in training on such products.
- Develop a good working relationship with all the company staff, providing all possible information to enhance the opportunities to obtain business growth and to provide consistent high quality customer care and service.
- Work in conjunction and liaise with the Management, Service Engineers and all other staff within the company and their suppliers as necessary to obtain and help increase sales and to provide consistent high quality customer care and service
- To operate as a contact between the company and the customer in such a manner as to enhance the image, reputation and service quality of the company.
Service Coordinator employer: Visum Recruitment Ltd
Contact Detail:
Visum Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the technical aspects will not only help you in the role but also impress during interviews, showing your commitment to the position.
✨Tip Number 2
Develop strong communication skills. As a Service Coordinator, you'll be the bridge between customers and the company, so practice clear and effective communication to enhance customer satisfaction.
✨Tip Number 3
Network with current employees or industry professionals. Engaging with people in similar roles can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Showcase your problem-solving abilities. In this role, you'll need to handle customer inquiries and issues effectively, so prepare examples of how you've successfully resolved problems in the past.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Service Coordinator. Highlight your relevant experience in customer service, technical assistance, and sales support in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to manage customer relationships, handle inquiries, and work collaboratively with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've enhanced customer service or contributed to sales growth in previous roles.
Showcase Technical Knowledge: If you have technical knowledge related to the products the company sells, make sure to include this in your application. Demonstrating your understanding of the products can set you apart from other candidates.
How to prepare for a job interview at Visum Recruitment Ltd
✨Know the Company and Its Products
Before the interview, make sure to research the company and its products thoroughly. Understanding what they offer will help you demonstrate your technical knowledge and show that you're genuinely interested in the role.
✨Prepare for Customer Interaction Scenarios
As a Service Coordinator, you'll be the first point of contact for customers. Prepare for potential scenarios where you might need to handle customer inquiries or complaints. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Teamwork Skills
This role requires collaboration with various departments. Be ready to discuss examples of how you've successfully worked in a team environment, highlighting your ability to communicate effectively and build relationships with colleagues.
✨Demonstrate Your Organisational Skills
Since the position involves managing orders and invoicing, it's crucial to showcase your organisational skills. Prepare to discuss how you prioritise tasks and manage your time effectively to ensure everything runs smoothly.
