At a Glance
- Tasks: Connect with potential clients and generate leads through engaging calls and emails.
- Company: Join a leading eCommerce agency that values collaboration and innovation.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of wellness perks.
- Other info: Dynamic work environment with great career progression and regular team events.
- Why this job: Be at the forefront of customer engagement and make a real impact on sales success.
- Qualifications: Experience in telesales or lead generation with strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a confident and results-driven Engagement Consultant (SDR) to join our growth team. In this role, you will be at the forefront of our customer engagement strategy, connecting with potential clients, sparking interest in our products and services, and helping to build the pipeline for our sales team. The primary focus is making outbound calls to generate qualified leads, book appointments for Sales Consultants, and drive attendance to marketing events.
This is a high-energy, phone-based role where success is measured by calls made, appointments booked, and attendees confirmed. You will play a critical role in filling sales diaries and ensuring strong turnout for marketing-led events.
Role responsibilities- Lead Generation and Appointment Setting
- Make a high volume of outbound calls to targeted prospect lists
- Follow up with emails to confirm agreements made
- Qualify leads and book appointments directly into Sales Consultants' diaries
- Clearly explain products, services, or solutions to generate interest
- Ensure all booked appointments meet the agreed qualification criteria
- Confirm, remind, and follow up on appointments to maximise attendance
- Event Promotion and Attendance
- Proactively call prospects and customers to promote upcoming events
- Secure registrations and confirmations for webinars, workshops, and in-person events (when required)
- Follow up with registered attendees to reduce no-shows
- Capture feedback and next steps post-event
- Campaign Execution & Data Management
- Work from marketing campaigns, call lists, and lead databases
- Accurately log all calls, outcomes, and notes in the CRM system
- Track call volumes, appointments booked, and attendance conversion
- Collaborate with Sales and Marketing to improve scripts and messaging
Performance in this role will be measured against clear, achievable targets, which will increase as proficiency and confidence develop. KPIs will include, but are not limited to:
- Outbound call volume (daily and weekly targets)
- Qualified leads generated
- Appointments booked for Sales Consultants
- Appointment attendance rate (show vs. no-show)
- Event registrations secured
- Event attendance conversion
- Data accuracy and CRM compliance
- Quality of lead qualification in line with agreed criteria
Targets will be reviewed regularly and adjusted in line with experience, performance, and business requirements, with ongoing coaching and support provided.
Personal DevelopmentIdentify and agree personal development needs, and take actions to address these.
Requirements- Proven experience in telesales, telemarketing, lead generation, or appointment setting
- Confident and professional telephone manner
- Strong persuasion and objection-handling skills
- Target-driven and comfortable working to daily call and booking KPIs
- Excellent organisational skills and attention to detail
- Experience using CRM systems
- Desirable, but not essential: Experience booking appointments for field or desk-based sales teams
- Experience promoting events or driving webinar attendance
- B2B telesales or outbound marketing experience
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan
- Employee Assistance Programme
- Great working environments
- A high-performance MacBook
- VS Perks
- Free daily breakfast, fruit, hot and cold drinks and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks
- Pension scheme
- Cycle to work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development
- We champion our clients
- We are one team
- We create change
- We care about what matters
So if you think you have what it takes to join one of the UK's leading eCommerce agencies, we would love to hear from you.
A little formality… by applying, you implicitly consent to us processing your personal data for review for this vacancy only.
Talent Hunter Referral Bounty - £250
Help us find the right talent to join our team, and get a handsome reward in return.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.
Engagement Consultant in Stockton-on-Tees employer: Visualsoft
Visualsoft is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside unlimited paid holidays and a comprehensive Medicash Cash Plan. With a vibrant work culture in Stockton on Tees, featuring dog-friendly spaces, free meals, and regular team events, employees are encouraged to thrive both personally and professionally, making it an ideal place for those seeking meaningful and rewarding careers in eCommerce.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Consultant in Stockton-on-Tees
✨Tip Number 1
Get your phone ready! This role is all about making those outbound calls, so practice your pitch. Role-play with a friend or even in front of the mirror to build your confidence and refine your approach.
✨Tip Number 2
Know your stuff! Familiarise yourself with our products and services inside out. The more you know, the easier it’ll be to spark interest and handle any objections that come your way.
✨Tip Number 3
Stay organised! Use a planner or a digital tool to keep track of your calls, appointments, and follow-ups. This will help you stay on top of your game and ensure you hit those KPIs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Engagement Consultant in Stockton-on-Tees
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your confidence and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in telesales and lead generation. Use keywords from the job description to show us you’re a perfect fit for the Engagement Consultant role.
Show Your Results:We love numbers! If you’ve smashed any targets or achieved great results in previous roles, make sure to include those stats in your application. It’ll help us see how you can contribute to our growth team.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s super easy and ensures your application lands right in our hands!
How to prepare for a job interview at Visualsoft
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. This will help you explain them clearly during the interview and show your enthusiasm for the role.
✨Practice Your Pitch
Since this role involves a lot of communication, practice your pitch for engaging potential clients. Role-play with a friend or family member to refine your persuasion skills and objection-handling techniques.
✨Familiarise Yourself with KPIs
Understand the key performance indicators (KPIs) that will be used to measure your success in the role. Be prepared to discuss how you would meet or exceed these targets based on your past experiences.
✨Show Your Team Spirit
This position requires collaboration with sales and marketing teams. Highlight any previous experiences where you worked effectively in a team setting, and express your enthusiasm for contributing to a collaborative environment.
