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- Tasks: Lead client relationships and develop a high-performing team in a dynamic digital agency.
- Company: Join Visualsoft, a leading digital agency known for exceptional eCommerce results.
- Benefits: Enjoy unlimited paid holidays, hybrid working, and a competitive salary with great perks.
- Why this job: Make a real impact by driving client growth and mentoring a talented team.
- Qualifications: Experience in senior account management and strong digital marketing knowledge required.
- Other info: Be part of a supportive culture that values collaboration and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Lead Client Relationships. Develop a high-performing team. Drive sustainable growth. Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team. This is a hands-on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally. You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you’ll be responsible for the performance, growth, and long-term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high-performing agency environment.
Key Responsibilities
- Portfolio Leadership & Client Management
- Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
- Build strong, long-term client relationships through clear communication and strategic guidance
- Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective
- Team Leadership & Coaching
- Lead, coach, and mentor a small team of Account Managers
- Provide regular feedback, hands-on support, and performance and goals guidance
- Foster a supportive, accountable, and commercially minded team culture
- Senior Escalation & Problem Solving
- Act as the senior escalation point for complex client issues and sensitive conversations
- Step in confidently to resolve challenges and remove blockers for your team
- Anticipate potential issues and proactively address them before they escalate
- Commercial Growth & Sales Enablement
- Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
- Develop and execute account growth plans to expand client engagement across services
- Maintain a strong focus on commercial outcomes and results
- Digital & Data Expertise
- Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content
- Review performance data, identify trends, and provide clear, actionable recommendations
- Ensure quality control across deliverables and strategic outputs
- Operational Excellence
- Maintain full visibility of client communications and deliverables
- Ensure meetings are followed up with clear notes, actions, and measurable outcomes
- Oversee invoicing accuracy and ensure client records are kept up to date
- Stakeholder Engagement
- Build strong relationships with stakeholders at all levels
- Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction
- Personal Development
- Proactively identify your own development needs
- Work collaboratively to set goals and take clear steps toward progression
Requirements
- Experience & Expertise
- Proven experience in senior account management within a digital or eCommerce environment
- Demonstrated success in managing key client relationships and driving account growth
- Experience leading, mentoring, or coaching team members
- Strong knowledge across core digital marketing channels
- Confidence handling complex client situations and difficult conversations
- Skills & Attributes
- Excellent written and verbal communication skills
- Strong presentation and stakeholder management capability
- Highly organised, with the ability to prioritise workloads effectively
- Commercially focused, results-oriented, and proactive
- Supportive leadership style with a genuine interest in developing others
- Comfortable working cross-functionally to achieve shared goals
- Resilient, adaptable, and solution-focused
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan
- Employee Assistance Programme
- Great working environments
- A high-performance MacBook
- Monthly treats
- Free daily breakfast, fruit, hot and cold drinks and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks
- Pension scheme
- Cycle to work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development
Our Values
- We champion our clients
- We are one team
- We create change
- We care about what matters
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.
Account Director - Team Lead in Stockton-on-Tees employer: Visualsoft
Contact Detail:
Visualsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Team Lead in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Account Director role. Highlight your experience in client management and team leadership, and don’t forget to showcase your commercial awareness and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to be part of a leading digital agency like Visualsoft!
We think you need these skills to ace Account Director - Team Lead in Stockton-on-Tees
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams and managing client relationships. We want to see how you've successfully guided others and driven growth in previous roles.
Be Specific About Your Achievements: Use concrete examples to demonstrate your successes in account management and digital marketing. Numbers and results speak volumes, so don’t shy away from showcasing your impact!
Tailor Your Application: Make sure your application reflects the specific requirements of the Account Director role. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Visualsoft!
How to prepare for a job interview at Visualsoft
✨Know Your Clients Inside Out
Before the interview, make sure you research the key clients that the company works with. Understand their goals, challenges, and how the agency has helped them in the past. This will not only show your interest but also allow you to discuss how you can build strong relationships and drive growth for these clients.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership approach and how you've successfully mentored teams in the past. Share specific examples of how you've fostered a supportive culture and helped team members achieve their goals. This will demonstrate that you’re not just a manager, but a true leader who cares about team development.
✨Prepare for Problem-Solving Scenarios
Think of complex client situations you've faced and how you resolved them. Be ready to discuss these during the interview, as they’ll want to see your problem-solving skills in action. Highlight your ability to anticipate issues and proactively address them, which is crucial for this role.
✨Demonstrate Commercial Awareness
Since the role focuses on driving commercial growth, come prepared with ideas on how to identify upsell opportunities within existing accounts. Discuss your understanding of digital marketing channels and how you can leverage them to enhance client engagement and results.
