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- Tasks: Lead SEO strategies and ensure client satisfaction across various platforms.
- Company: Join a leading eCommerce agency with a collaborative and innovative culture.
- Benefits: Enjoy unlimited holidays, hybrid working, and a comprehensive health cash plan.
- Why this job: Make a real impact in the fast-paced world of SEO and eCommerce.
- Qualifications: Proven SEO experience and strong client relationship skills required.
- Other info: Dynamic work environment with excellent career progression and team social events.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an SEO Account Director who will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest 'best in class' technology and leveraging partnerships to drive excellence, the SEO Account Director will put the client first, reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the SEO service and have a clear and transparent view of the work carried out.
Overall responsibilities:
- Client portfolio SEO relationship
- Client portfolio retention
- Client portfolio happiness, measured by NPS & CSAT
Maintain highest standards of SEO implementation and execution. Continuously strive to produce the highest results for Visualsoft clients via SEO. Coach, mentor and train other Visualsoft staff members to produce the highest quality SEO work for clients. Constantly strive to improve and maintain processes and procedure documents. Be the go-to within your client portfolio for all things SEO. Identify and execute client training, raising SEO understanding where required. Maintain and increase efficiency of the execution and implementation of SEO across your client portfolio. Develop the service offering to maintain best in class standard. Responsible for commercial growth of the client portfolio using SEO. Identify and assist with sales opportunities within your portfolio. Handle and prepare sales documentation and sales pitches within your portfolio. Lead, speak and engage at external events and conferences. Maintain expert knowledge at the forefront of SEO. Stay up to date with emerging tech and trends.
Duties & responsibilities:
- Client Portfolio Relationship: Nurture and own the relationship of your portfolio of clients.
- Portfolio Retention: By utilising your relationship with your portfolio, ensure client retention is at an all-time high and best in class.
- Maintain & Promote Highest Standards of SEO: The execution of Visualsoft's services must be impeccable, ensuring all clients are serviced fully and efficiently, to the best of Visualsoft's ability at all times.
- Client Happiness: Measured by Net Promoter Score (NPS), utilise your relationship and generation of results to ensure NPS is constantly high. Client Satisfaction Surveys (CSAT) will be conducted at all available touch points. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
- Strive for Client Results: Continuously strive to produce the highest results for Visualsoft clients via SEO. Take full ownership and accountability for all results, implementing change where required to improve.
- Control & Own SEO Strategy: Devise and own best in class SEO strategies for your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry-leading strategies, even first to market where beneficial.
Requirements:
- Extensive proven experience either agency or client side specialising in SEO
- Extensive experience of SEO management
- Proven expertise in external SEO platforms and tools, analytics, forecasting and measurement
- Experience in building and executing SEO strategies, whether in-house or for clients
- Working to tight deadlines as a team and as an individual
- Client-facing experience at a senior level
- Client meeting experience and proven strategy presentation skills
- Analytical and data driven
Desirable, but not essential:
- Experience in ecommerce
- Experience in other digital media channels
- Google Data Studio
- Attribution
- Google Tag Manager
Core competencies and personal attributes:
- Confident in both written and spoken communication with the ability to present to, and engage, audiences
- Great organisation skills, accuracy and attention to detail
- Ability to work as part of a team as well as using own initiative
- 'Self-motivated' with an ability to demonstrate a can-do approach
- Demonstrate complete control of client portfolio with relationships that enable strategy and client success
- Forward thinking to be in front of the industry, with AB/Testing, results to be shared and used to inform strategy improvements
- Ability to navigate complex account or business decisions demonstrating total autonomy
- Ability to assimilate complex information and relay it to clients effectively
- Proactive ownership of client financials and how that relates to VS commercials
- Accountability for both client and team performance, highlighting ways to enhance both
- Constant track record of displayed VS values and proven track record of enabling these throughout the team and company
- Help lead personal development suggestions with an idea of where you would like to develop further and acquire new skills
Benefits:
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan – covering medical support, massages, optical, dental, and more
- Employee Assistance Programme – access to mental health support, financial guidance, and wellbeing resources
- Great working environments; our Stockton on Tees and Manchester workspaces are dog-friendly
- A high-performance MacBook
- VS Perks, monthly treats including vouchers and credits
- Free breakfast, fruit, hot and cold drinks, and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
If you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.
Our Values:
- We champion our clients
- We are one team
- We create change
- We care about what matters
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.
SEO Account Director employer: Visualsoft
Contact Detail:
Visualsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEO Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that SEO Account Director role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best SEO projects. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their SEO strategies and be ready to discuss how you can enhance their portfolio.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace SEO Account Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SEO Account Director role. Highlight your relevant experience and skills that align with our job description, especially your expertise in SEO strategies and client management.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven results in previous roles. Use metrics to demonstrate your impact, like improvements in NPS or CSAT scores, to show us what you can bring to the table.
Be Authentic: Let your personality shine through in your application. We want to get a sense of who you are beyond your qualifications. Share your passion for SEO and how you’ve kept up with industry trends to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Visualsoft
✨Know Your SEO Stuff
Make sure you brush up on the latest SEO trends and tools before your interview. Be ready to discuss specific strategies you've implemented in the past and how they delivered results. This shows that you're not just familiar with SEO, but that you can also apply it effectively.
✨Showcase Your Client Management Skills
Since this role involves nurturing client relationships, prepare examples of how you've successfully managed client portfolios in the past. Highlight your approach to maintaining high NPS and CSAT scores, and be ready to discuss how you handle challenging situations with clients.
✨Demonstrate Strategic Thinking
Be prepared to talk about how you develop and execute SEO strategies. Think of a time when you had to adapt your strategy based on performance data or client feedback. This will show that you have a strategic mindset and can pivot when necessary.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's SEO goals and how they measure success. This not only shows your interest in the role but also gives you insight into whether the company aligns with your values and career aspirations.