Retail Operations Specialist in Newcastle upon Tyne

Visualsoft is a leading Shopify agency, partnering with ambitious retailers to optimise both their online and in-store operations. As our retail offering continues to grow, we’re looking for a Retail Operations Specialist to help our clients unlock smarter ways of working, stronger customer experiences, and improved commercial performance. This is a hands-on, high-impact role for someone with genuine retail experience who understands what great looks like on the shop floor.

You’ll work closely with clients and internal teams to analyse in-store operations, improve workflows, and translate real-world retail insight into practical, revenue-driving solutions. If you enjoy getting under the skin of retail operations, influencing change, and seeing tangible results from your work, this role offers the opportunity to make a real difference. This role can be based in any of our UK offices in Stockton-on-Tees, Newcastle upon Tyne, or Manchester City Centre. We are also open to remote working within the UK, depending on experience and role requirements. All applicants must have the legal right to work in the UK without restriction. Due to the nature of this role, UK travel will be required, with occasional overnight stays as part of client delivery and implementation activity.

Key Duties & Responsibilities

• Client Retail Assessment: Assess client retail operations, including in-store workflows, team processes, and customer journeys, to identify opportunities to increase revenue and operational efficiency. Identify practical improvements that help clients maximise sales, customer retention, and overall performance. Translate operational insight into clear, actionable plans that drive measurable business outcomes.
• In-store Experience and Technology: Advise clients on the effective use of technology solutions, including Shopify POS and digital signage, to enhance sales and customer engagement. Recommend improvements to in-store operations, customer flow, and service delivery that directly impact revenue and satisfaction. Ensure operational solutions align with clients’ overall business objectives and growth targets.
• Collaboration and Delivery Support: Work closely with the Retail Project Lead, POS Implementation Analysts, Training Lead, and Project Managers to ensure operational insight is reflected in project delivery. Support client workshops and discovery sessions, helping translate operational challenges into practical actions. Assist clients during POS and in-store technology deployments to ensure smooth adoption and operational success.
• Measurement and Continuous Improvement: Track the impact of operational changes on sales, conversion, and customer experience metrics. Share learnings internally to continuously improve Visualsoft’s retail operations service offering.

Requirements:

• Proven experience in retail operations, store management, or area/regional management.
• Strong understanding of in-store workflows, staffing, customer experience, and operational efficiency.
• Comfortable working with retail technology, including POS systems and digital signage.
• Excellent communication skills, capable of working with both clients and internal teams.
• Ability to translate operational knowledge into clear, practical recommendations that deliver business results.

Desirable:

• Experience supporting operational change or improvement projects in stores.
• Experience in omnichannel retail environments.
• Experience with Shopify POS or similar retail platforms.

Benefits:

• Competitive basic salary with great progression options.
• Unlimited paid holidays.
• Hybrid working.
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
• A high-performance MacBook.
• VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes.
• Friday afternoon drinks to wind down for the weekend.
• Pension scheme to help you save for the future.
• Cycle to work scheme.
• Discounts across our brands.
• Regular team social events.
• Training & development.

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.