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- Tasks: Join client calls, configure Shopify POS, and support migrations for a seamless experience.
- Company: Dynamic retail operations team with a focus on growth and innovation.
- Benefits: Unlimited holidays, hybrid working, and a range of wellness perks.
- Why this job: Be part of an exciting journey in retail tech and make a real impact.
- Qualifications: Interest in retail operations and strong problem-solving skills.
- Other info: Enjoy a fun, dog-friendly workspace with regular team socials.
The predicted salary is between 30000 - 42000 £ per year.
We’re continuing to grow our Retail Operations function, and we’re looking for a POS Specialist who wants to be part of this exciting journey. As more of our clients adopt Shopify POS, this role will play a key part in expanding our capability and delivering a truly high quality migration experience. You’ll work closely with senior team members across a variety of client projects, from discovery and solutioning through to configuration, training preparation, and post implementation support. It’s a great opportunity to build deep knowledge in retail operations and Shopify POS while joining a team that’s investing in its growth.
What you’ll do:
- Join client discovery calls to understand business needs and operational workflows
- Contribute to solutioning workshops and recommend POS configurations and apps
- Configure Shopify POS channels and support migrations from legacy systems
- Assist with client training preparation, ensuring their teams are ready to use the new system
- Leverage your experience to provide proactive troubleshooting support during and after implementation
- Document workflows, configurations, and client requirements for internal reference
- Escalate complex operational or configuration issues to senior team members
Requirements:
- Experience or a strong interest in retail operations, POS systems, or Shopify/eCommerce platforms
- Strong analytical and proven problem solving skills
- Comfortable in client facing calls and workshops
- Excellent attention to detail and ability to document and communicate processes clearly
- A team player with a willingness to learn and grow with the function
- A commitment to providing exceptional customer service and ensuring a smooth experience for clients
Benefits:
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
- A high-performance MacBook
- Monthly treats including Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
So if you think you’ve got what it takes, we’d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
POS Specialist in Newcastle upon Tyne employer: Visualsoft
Contact Detail:
Visualsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POS Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family to get comfortable discussing your experience and how it relates to the POS Specialist role. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 3
Don’t shy away from asking questions during interviews! It shows you're engaged and eager to learn. Ask about their current challenges with Shopify POS or how they envision the future of retail operations at the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make this happen!
We think you need these skills to ace POS Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the POS Specialist role. Highlight your experience with retail operations and Shopify POS, as this will show us you’re a perfect fit for what we’re looking for.
Show Off Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles, especially those related to POS systems or client interactions.
Be Clear and Concise: When documenting your experiences, keep it straightforward. We appreciate attention to detail, so make sure your application is well-structured and easy to read. This reflects your ability to communicate processes clearly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Visualsoft
✨Know Your Shopify POS
Make sure you brush up on your knowledge of Shopify POS and retail operations. Familiarise yourself with its features, benefits, and common issues. This will help you speak confidently about how you can contribute to the team and support clients during their migration.
✨Prepare for Client-Facing Scenarios
Since this role involves client discovery calls and workshops, practice articulating your thoughts clearly and confidently. Role-play potential scenarios with a friend or family member to get comfortable with discussing business needs and operational workflows.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've successfully solved problems in previous roles. Highlight your analytical skills and how they can be applied to troubleshooting during and after implementation. This will demonstrate your proactive approach to challenges.
✨Emphasise Teamwork and Learning
This position values collaboration and growth, so share experiences that showcase your ability to work well in a team. Talk about times when you’ve learned from others or adapted to new systems, showing that you’re eager to grow alongside the company.