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For Companies At a Glance
- Tasks: Lead client relationships and develop a high-performing team in a dynamic digital agency.
- Company: Join Visualsoft, a leading digital agency known for exceptional eCommerce results.
- Benefits: Enjoy a competitive salary, career progression, and a supportive work environment.
- Why this job: Make a real impact by driving client growth and mentoring a talented team.
- Qualifications: Proven experience in account management and strong leadership skills required.
- Other info: Opportunity for personal development and to thrive in a fast-paced agency.
The predicted salary is between 36000 - 60000 £ per year.
Lead Client Relationships. Develop a high-performing team. Drive sustainable growth. Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team. This is a hands-on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally. You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you’ll be responsible for the performance, growth, and long-term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high-performing agency environment.
Key Responsibilities
- Portfolio Leadership & Client Management
- Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
- Build strong, long-term client relationships through clear communication and strategic guidance
- Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective
- Team Leadership & Coaching
- Lead, coach, and mentor a small team of Account Managers
- Provide regular feedback, hands-on support, and performance and goals guidance
- Foster a supportive, accountable, and commercially minded team culture
- Senior Escalation & Problem Solving
- Act as the senior escalation point for complex client issues and sensitive conversations
- Step in confidently to resolve challenges and remove blockers for your team
- Anticipate potential issues and proactively address them before they escalate
- Commercial Growth & Sales Enablement
- Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
- Develop and execute account growth plans to expand client engagement across services
- Maintain a strong focus on commercial outcomes and results
- Digital & Data Expertise
- Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content
- Review performance data, identify trends, and provide clear, actionable recommendations
- Ensure quality control across deliverables and strategic outputs
- Operational Excellence
- Maintain full visibility of client communications and deliverables
- Ensure meetings are followed up with clear notes, actions, and measurable outcomes
- Oversee invoicing accuracy and ensure client records are kept up to date
- Stakeholder Engagement
- Build strong relationships with stakeholders at all levels
- Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction
- Personal Development
- Proactively identify your own development needs
- Work collaboratively to set goals and take clear steps toward progression
Requirements
- Experience & Expertise
- Proven experience in senior account management within a digital or eCommerce environment
- Demonstrated success in managing key client relationships and driving account growth
- Experience leading, mentoring, or coaching team members
- Strong knowledge across core digital marketing channels
- Confidence handling complex client situations and difficult conversations
- Skills & Attributes
- Excellent written and verbal communication skills
- Strong presentation and stakeholder management capability
- Highly organised, with the ability to prioritise workloads effectively
- Commercially focused, results-oriented, and proactive
- Supportive leadership style with a genuine interest in developing others
- Comfortable working cross-functionally to achieve shared goals
- Resilient, adaptable, and solution-focused
Benefits
Competitive basic salary with great progression opportunities.
Account Director - Team Lead (Hiring Immediately) in Newcastle upon Tyne employer: Visualsoft
Contact Detail:
Visualsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Team Lead (Hiring Immediately) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s through interviews or casual chats, make sure to highlight your achievements and how you’ve driven growth in previous roles. Use specific examples that demonstrate your leadership and problem-solving abilities.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Visualsoft, and express your interest in working with them. Tailor your message to show how you can contribute to their team and drive client success.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that you found particularly exciting.
We think you need these skills to ace Account Director - Team Lead (Hiring Immediately) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing client relationships and leading teams, as this is what we’re really looking for!
Showcase Your Leadership Skills: We want to see how you’ve successfully led teams in the past. Share specific examples of how you’ve mentored others and driven growth, as this will help us understand your leadership style.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a well-organised application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Visualsoft
✨Know Your Clients Inside Out
Before the interview, make sure you research Visualsoft and their key clients. Understand their business model, recent projects, and how they position themselves in the digital marketing space. This will help you demonstrate your ability to build strong client relationships and show that you're genuinely interested in their success.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully mentored teams in the past. Think of specific examples where you've fostered a supportive team culture or resolved conflicts. This will highlight your capability to lead and empower others, which is crucial for the Account Director role.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about handling complex client issues or sensitive conversations. Prepare a couple of scenarios where you successfully navigated challenges, focusing on your thought process and the outcomes. This will showcase your problem-solving skills and confidence in managing difficult situations.
✨Demonstrate Commercial Awareness
Brush up on your knowledge of digital marketing channels like SEO, PPC, and content marketing. Be ready to discuss how you can drive growth and upsell opportunities within your portfolio. Showing that you understand the commercial aspects of account management will set you apart as a candidate who can deliver results.