Marketplaces Executive

Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We are now looking for a Marketplaces Executive to join our talented Marketplaces team at our Stockton-on-Tees office!

As a Marketplace Executive, you will be the operational driver of our Marketplace Team, executing the technical strategies that drive our clients' success on platforms like Amazon, eBay, and others. In this pivotal support role, you will work closely with our Marketplace Account Directors, taking ownership of the day-to-day implementation of marketplace campaigns.

Your main duties in the role will include:

• Execute day-to-day operations across various marketplace platforms (primarily Amazon and eBay) under the direction of the Account Directors.
• Create, manage, and continuously optimise product listings, ensuring titles, bullet points, descriptions, and images adhere strictly to marketplace SEO best practices and internal SOPs.
• Conduct marketplace keyword research to improve organic search visibility and product discoverability.
• Utilise technical acumen to navigate and manage marketplace connectors and Product Information Management (PIM) systems (e.g. Channel Engine, M2E, Channable, and the Visualsoft platform).
• Ensure seamless inventory syncing, pricing updates, and order routing via CSV uploads and API connections.
• Proactively identify and troubleshoot integration errors, feed issues, and suspended listings.
• Support the setup, daily management, and optimisation of Amazon Advertising (PPC) campaigns to maximise return on investment (ROI).
• Assist in building out campaign structures, managing keyword bids, and executing negative keyword strategies.
• Implement and monitor platform-specific promotions, lightning deals, and coupons across Amazon and eBay to drive sales velocity.
• Meticulously gather data from Amazon Seller Central, eBay Seller Hub, and other analytics tools.
• Compile comprehensive data sets and performance reports, manipulating data effectively using advanced tools.
• Analyse listing traffic and conversion data to identify trends and present actionable listing improvements to the Account Directors.
• Act as the reliable operational support for your assigned POD, allowing Account Directors to focus on overarching strategy and client management.
• Ensure all technical tasks, support tickets, and time logs are recorded accurately within Synergist (our task management system), consistently meeting KPIs for utilisation rate and efficiency.

Essential Skills and Experience:

• Proven hands-on experience navigating and operating within online marketplaces, specifically Amazon (Seller Central) and eBay (Seller Hub).
• Strong understanding of marketplace SEO, product listing optimisation, and content best practices.
• Technical aptitude with the ability to quickly learn and manage marketplace connectors and inventory managers (e.g. Channel Engine, M2E, Channable, Linnworks).
• Exceptional attention to detail and strong organisational skills, with a proven ability to manage multiple operational tasks and prioritise workload efficiently.
• Strong computer literacy and analytical skills, particularly with data manipulation using Excel or Google Sheets (e.g. VLOOKUPs, Pivot Tables, CSV imports/exports).
• A proactive, "doer" mentality with a strong, self-motivated desire to master the technical and operational aspects of marketplace channels.
• Clear and concise written communication skills for internal reporting and team collaboration.

Desirable Skills and Experience:

• Basic to intermediate understanding of Amazon Ads (PPC) management and promotional strategies.
• Experience working within a digital agency environment in a support or execution-focused role.
• Relevant industry certifications (e.g. Amazon Ads Certification).
• Experience troubleshooting API connections or working with technical support teams.

Competitive basic salary with great progression options. Unlimited paid holidays - yes, that's not a typo! Hybrid working. Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us! Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources. Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly. A high-performance MacBook. VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there’s something for everyone! Free daily breakfast, fruit, hot and cold drinks and protein shakes. Weekly free brunch and lunch. Friday afternoon drinks to wind down for the weekend. Pension scheme to help you save for the future. Cycle to work scheme. EV Car scheme. Discounts across our brands. Regular team social events. Training & development.

Our Values:

• We champion our clients. We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.
• We are one team. We believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve.
• We create change. The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.
• We care about what matters. We are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet.

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.

A little formality… by applying, you implicitly consent to us processing your personal data for review for this vacancy only.

Talent Hunter Referral Bounty - £250. Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referrer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.