At a Glance
- Tasks: Help retailers optimise operations and enhance customer experiences with actionable insights.
- Company: Join Visualsoft, a leading Shopify agency with a vibrant culture.
- Benefits: Unlimited holidays, hybrid working, and wellness support.
- Other info: Enjoy team socials, perks, and a dog-friendly workspace!
- Why this job: Make a real impact in retail while enjoying a fun, supportive environment.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 € per year.
Visualsoft is a leading Shopify agency, partnering with ambitious retailers to optimise both their online and in-store operations. As our retail offering continues to grow, we’re looking for a Retail Operations Specialist to help our clients unlock smarter ways of working, stronger customer experiences, and improved commercial performance.
This is a hands-on, high-impact role for someone with genuine retail experience who understands what great looks like on the shop floor. You’ll work closely with clients and internal teams to analyse in-store operations, improve workflows, and translate real-world retail insight into practical, revenue-driving solutions. If you enjoy getting under the skin of retail operations, influencing change, and seeing tangible results from your work, this role offers the opportunity to make a real difference.
This role can be based in any of our UK offices in Stockton-on-Tees, Newcastle upon Tyne, or Manchester City Centre. We are also open to remote working within the UK, depending on experience and role requirements. All applicants must have the legal right to work in the UK without restriction. Due to the nature of this role, UK travel will be required, with occasional overnight stays as part of client delivery and implementation activity.
Key Duties & Responsibilities
- Client Retail Assessment: Assess client retail operations, including in-store workflows, team processes, and customer journeys, to identify opportunities to increase revenue and operational efficiency. Identify practical improvements that help clients maximise sales, customer retention, and overall performance. Translate operational insight into clear, actionable plans that drive measurable business outcomes.
- In-store Experience and Technology: Advise clients on the effective use of technology solutions, including Shopify POS and digital signage, to enhance sales and customer engagement. Recommend improvements to in-store operations, customer flow, and service delivery that directly impact revenue and satisfaction. Ensure operational solutions align with clients’ overall business objectives and growth targets.
- Collaboration and Delivery Support: Work closely with the Retail Project Lead, POS Implementation Analysts, Training Lead, and Project Managers to ensure operational insight is reflected in project delivery. Support client workshops and discovery sessions, helping translate operational challenges into practical actions. Assist clients during POS and in-store technology deployments to ensure smooth adoption and operational success.
- Measurement and Continuous Improvement: Track the impact of operational changes on sales, conversion, and customer experience metrics. Share learnings internally to continuously improve Visualsoft’s retail operations service offering.
Requirements
- Proven experience in retail operations, store management, or area/regional management.
- Strong understanding of in-store workflows, staffing, customer experience, and operational efficiency.
- Comfortable working with retail technology, including POS systems and digital signage.
- Excellent communication skills, capable of working with both clients and internal teams.
- Ability to translate operational knowledge into clear, practical recommendations that deliver business results.
Desirable
- Experience supporting operational change or improvement projects in stores.
- Experience in omnichannel retail environments.
- Experience with Shopify POS or similar retail platforms.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays.
- Hybrid working.
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
Retail Operations Specialist (Hiring Immediately) in Manchester employer: Visualsoft
Visualsoft is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside unlimited paid holidays and a hybrid working model. With a vibrant work culture that includes dog-friendly offices, regular team social events, and a focus on continuous improvement, employees are empowered to make a tangible impact in the retail sector while enjoying a range of benefits designed to enhance their overall experience. Join us in our UK offices or remotely, and be part of a dynamic team dedicated to transforming retail operations for ambitious clients.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Specialist (Hiring Immediately) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Visualsoft's values, recent projects, and their approach to retail operations. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to retail operations. Think about your past experiences and how they align with the role. We want to hear your stories about improving workflows and enhancing customer experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Visualsoft!
We think you need these skills to ace Retail Operations Specialist (Hiring Immediately) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Retail Operations Specialist role. Highlight your retail experience and any specific achievements that demonstrate your ability to improve operations and customer experiences.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about retail operations. Share specific examples of how you've influenced change in previous roles and how you can bring that expertise to Visualsoft.
Showcase Your Tech Savvy:Since this role involves working with technology like Shopify POS, mention any relevant experience you have with retail tech solutions. This will show us that you're ready to hit the ground running and help our clients enhance their operations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Visualsoft
✨Know Your Retail Operations
Make sure you brush up on your retail operations knowledge before the interview. Understand the key workflows, customer journeys, and how technology like Shopify POS can enhance these processes. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but have practical insights to share.
✨Prepare for Real-World Scenarios
Visualsoft is looking for someone who can translate operational insights into actionable plans. Think about past experiences where you've identified inefficiencies or improved customer experiences. Be ready to discuss these scenarios in detail, including the steps you took and the results achieved.
✨Showcase Your Communication Skills
Since this role involves working closely with clients and internal teams, strong communication skills are a must. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and interest in collaboration.
✨Emphasise Your Adaptability
With the potential for remote work and travel, it’s important to highlight your flexibility and adaptability. Share examples of how you've successfully navigated changes in your previous roles, whether it was adapting to new technologies or adjusting to different team dynamics. This will show that you can thrive in a dynamic environment.
