At a Glance
- Tasks: Lead and implement innovative CRO strategies for diverse clients.
- Company: Join a leading eCommerce provider with a focus on inclusivity.
- Benefits: Unlimited holidays, hybrid working, and wellness support.
- Other info: Enjoy a vibrant workplace with regular social events and career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while driving client success.
- Qualifications: Proven CRO experience and strong analytical skills required.
The predicted salary is between 28800 - 48000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We're on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. We're also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK.
The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client's business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. With a strong focus on performance, they will consistently drive improvements in website performance. Adaptability is key, as they will proactively respond to evolving client needs with a strategic mindset. Additionally, they will collaborate with internal teams to refine and enhance CRO methodologies, ensuring continuous optimisation and success. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out.
Key Duties & Responsibilities
- Nurture and own the relationship of your portfolio of clients.
- By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class.
- The execution of CRO services must be of a high quality, this ensures all clients are serviced fully and efficiently and to the best of Visualsoft's ability at all times.
- Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
- Continuously strive to produce the highest results for Visualsoft clients via CRO. Take full ownership and accountability for all results, implementing change where required to improve.
- Devise and own best in class CRO strategies of your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry leading strategies, even first to market where beneficial.
Requirements
- Extensive proven experience on either agency or client-side specialising in CRO.
- Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement.
- Experience in building and executing CRO strategies, whether in-house or for clients.
- Working to tight deadlines as a team and as an individual.
- Client-facing experience at a senior level.
- Client meeting experience and proven strategy presentation skills.
- Analytical and data-driven.
Desirable
- Experience in eCommerce.
- Experience in other digital media channels.
- Google Data Studio.
- Attribution.
- Google Tag Manager.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays - yes that's not a typo!
- Hybrid working.
- Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
CRO Account Director in England employer: Visualsoft
Visualsoft is an exceptional employer that prioritises employee well-being and professional growth, offering unlimited paid holidays, hybrid working options, and a supportive work culture. With a focus on client satisfaction and high-quality service delivery, employees are encouraged to innovate and excel in their roles while enjoying a range of benefits including a competitive salary, wellness programmes, and regular team social events. The vibrant workspaces in Stockton-on-Tees and Manchester, along with a commitment to diversity and inclusion, make Visualsoft a fantastic place for talented individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land CRO Account Director in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a CRO Account Director role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your best CRO strategies and results. When you get the chance to chat with potential employers, use this as a visual aid to demonstrate how you can drive client success.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to CRO and client management. Role-play with a friend or use online resources to refine your answers and boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace CRO Account Director in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRO Account Director role. Highlight your experience in conversion rate optimisation and any relevant tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRO and how you can drive client success. Keep it engaging and personal – we love a bit of personality!
Showcase Your Results:When detailing your past experiences, focus on the results you've achieved. Use metrics and examples to demonstrate how you've improved website performance or client satisfaction. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Visualsoft
✨Know Your CRO Stuff
Make sure you brush up on your Conversion Rate Optimisation knowledge. Be ready to discuss specific strategies you've implemented in the past and how they impacted client results. This shows you're not just familiar with the theory but have real-world experience.
✨Client-Centric Mindset
Since this role is all about nurturing client relationships, think of examples where you've gone above and beyond for a client. Prepare to share how you’ve maintained high client satisfaction and retention rates, as this will resonate well with the interviewers.
✨Data-Driven Approach
Be prepared to talk about your analytical skills. Bring examples of how you've used data to inform your CRO strategies. Discuss any tools or platforms you’ve used, like Google Data Studio or Google Tag Manager, to showcase your technical expertise.
✨Show Your Adaptability
The job requires a strategic mindset and adaptability. Think of instances where you've had to pivot your approach based on client needs or market changes. Highlighting your flexibility will demonstrate that you can thrive in a dynamic environment.
