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- Tasks: Lead client relationships and develop a high-performing team in a dynamic digital agency.
- Company: Join Visualsoft, a top digital agency known for eCommerce excellence.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of wellness perks.
- Why this job: Make a real impact by driving client growth and mentoring a talented team.
- Qualifications: Proven experience in account management and strong leadership skills required.
- Other info: Be part of a supportive culture that values collaboration and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Lead Client Relationships. Develop a high-performing team. Drive sustainable growth. Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We are now looking for an experienced Account Director - Team Lead to join our Client Services team. This is a hands-on role for someone who thrives on balancing strategic client leadership with people management. You will oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally.
You will play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you will be responsible for the performance, growth, and long-term success of your client portfolio and team. You will combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high-performing agency environment.
Key Responsibilities
- Portfolio Leadership & Client Management
- Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor.
- Build strong, long-term client relationships through clear communication and strategic guidance.
- Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective.
- Team Leadership & Coaching
- Lead, coach, and mentor a small team of Account Managers.
- Provide regular feedback, hands-on support, and performance and goals guidance.
- Foster a supportive, accountable, and commercially minded team culture.
- Senior Escalation & Problem Solving
- Act as the senior escalation point for complex client issues and sensitive conversations.
- Step in confidently to resolve challenges and remove blockers for your team.
- Anticipate potential issues and proactively address them before they escalate.
- Commercial Growth & Sales Enablement
- Identify and close straightforward growth and upsell opportunities within your portfolio and team remit.
- Develop and execute account growth plans to expand client engagement across services.
- Maintain a strong focus on commercial outcomes and results.
- Digital & Data Expertise
- Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content.
- Review performance data, identify trends, and provide clear, actionable recommendations.
- Ensure quality control across deliverables and strategic outputs.
- Operational Excellence
- Maintain full visibility of client communications and deliverables.
- Ensure meetings are followed up with clear notes, actions, and measurable outcomes.
- Oversee invoicing accuracy and ensure client records are kept up to date.
- Stakeholder Engagement
- Build strong relationships with stakeholders at all levels.
- Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction.
- Personal Development
- Proactively identify your own development needs.
- Work collaboratively to set goals and take clear steps toward progression.
Requirements
- Experience & Expertise
- Proven experience in senior account management within a digital or eCommerce environment.
- Demonstrated success in managing key client relationships and driving account growth.
- Experience leading, mentoring, or coaching team members.
- Strong knowledge across core digital marketing channels.
- Confidence handling complex client situations and difficult conversations.
- Skills & Attributes
- Excellent written and verbal communication skills.
- Strong presentation and stakeholder management capability.
- Highly organised, with the ability to prioritise workloads effectively.
- Commercially focused, results-oriented, and proactive.
- Supportive leadership style with a genuine interest in developing others.
- Comfortable working cross-functionally to achieve shared goals.
- Resilient, adaptable, and solution-focused.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays.
- Hybrid working.
- Medicash Cash Plan covering various health and wellness services.
- Employee Assistance Programme for mental health support and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are dog-friendly.
- A high-performance MacBook.
- VS Perks, monthly treats including vouchers and credits.
- Free daily breakfast, fruit, hot and cold drinks, and protein shakes.
- Weekly free brunch and lunch.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- EV Car scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
Our Values
- We champion our clients – We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.
- We are one team – We believe in the power of collaboration - within our teams and with our clients.
- We create change – The future of eCommerce is always evolving.
- We care about what matters – We are committed to making the world a little brighter.
If you think you have what it takes to join one of the UK's leading eCommerce agencies, we would love to hear from you.
Account Director - Team Lead in England employer: Visualsoft
Contact Detail:
Visualsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Team Lead in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Account Director role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in managing key client relationships and driving account growth. Share specific examples of how you've made a difference in previous roles.
✨Tip Number 3
Prepare for those tricky questions! Think about the complex client situations you've handled and how you resolved them. Being ready to discuss these scenarios will show your problem-solving skills and leadership capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team!
We think you need these skills to ace Account Director - Team Lead in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing client relationships and leading teams, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Leadership Style: In your application, share examples of how you've successfully led and mentored teams in the past. We’re looking for someone who can foster a supportive culture, so let us know how you empower others to achieve their best.
Demonstrate Commercial Awareness: We love candidates who understand the importance of commercial growth. Include specific instances where you've driven account growth or identified new opportunities for clients. This will show us you're results-oriented and proactive!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Visualsoft
✨Know Your Clients Inside Out
Before the interview, make sure you research the key clients that the company works with. Understand their goals, challenges, and how the agency has helped them in the past. This will show your potential employer that you're not just interested in the role, but also in the success of their clients.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to team leadership and coaching. Think of specific examples where you've successfully mentored team members or resolved conflicts. Highlight how you foster a supportive and accountable team culture, as this aligns perfectly with the company's values.
✨Demonstrate Commercial Awareness
Since the role requires a strong focus on commercial outcomes, come equipped with examples of how you've driven growth in previous positions. Discuss any strategies you've implemented that led to upselling or expanding client engagement, showcasing your ability to think commercially.
✨Prepare for Complex Scenarios
Anticipate questions about handling difficult client situations or sensitive conversations. Prepare a couple of scenarios where you successfully navigated challenges, demonstrating your problem-solving skills and resilience. This will reassure the interviewers that you can handle the pressures of the role.
