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- Tasks: Connect with potential clients and generate leads through engaging calls and emails.
- Company: Join a leading eCommerce agency with a vibrant, collaborative culture.
- Benefits: Unlimited paid holidays, hybrid working, and a competitive salary with perks.
- Why this job: Be at the forefront of customer engagement and make a real impact on sales.
- Qualifications: Confident phone manner, target-driven, and experience in telesales or lead generation.
- Other info: Enjoy a fun work environment with free meals, social events, and great career growth.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a confident and results-driven Engagement Consultant (SDR) to join our growth team. In this role, you’ll be at the forefront of our customer engagement strategy, connecting with potential clients, sparking interest in our products and services, and helping to build the pipeline for our sales team. The role holder should be a confident and results-driven telesales marketing consultant to engage potential customers, promote our products or services, and convert leads into sales opportunities. The primary focus is making outbound calls to generate qualified leads, book appointments for Sales Consultants, and drive attendance to marketing events. This is a high-energy, phone-based role where success is measured by calls made, appointments booked, and attendees confirmed, helping to fill sales diaries and ensure strong turnout for marketing-led events.
Role responsibilities
- Lead Generation and Appointment Setting
- Make a high volume of outbound calls to targeted prospect lists
- Follow up with emails to confirm agreements made
- Qualify leads and book appointments directly into Sales Consultants’ diaries
- Clearly explain products, services, or solutions to generate interest
- Ensure all booked appointments meet the agreed qualification criteria
- Confirm, remind, and follow up on appointments to maximise attendance
- Event Promotion and Attendance
- Proactively call prospects and customers to promote upcoming events
- Secure registrations and confirmations for webinars, workshops, and in-person events (when required)
- Follow up with registered attendees to reduce no-shows
- Capture feedback and next steps post-event
- Campaign Execution & Data Management
- Work from marketing campaigns, call lists, and lead databases
- Accurately log all calls, outcomes, and notes in the CRM system
- Track call volumes, appointments booked, and attendance conversion
- Collaborate with Sales and Marketing to improve scripts and messaging
KPIs
- Performance in this role will be measured against clear, achievable targets, which will increase as proficiency and confidence develop. KPIs will include, but are not limited to:
- Outbound call volume (daily and weekly targets)
- Qualified leads generated
- Appointments booked for Sales Consultants
- Appointment attendance rate (show vs. no-show)
- Event registrations secured
- Event attendance conversion
- Data accuracy and CRM compliance
- Quality of lead qualification in line with agreed criteria
Personal Development
- Identify and agree personal development needs, and take actions to address these.
- Proven experience in telesales, telemarketing, lead generation, or appointment setting
- Confident and professional telephone manner
- Strong persuasion and objection-handling skills
- Target-driven and comfortable working to daily call and booking KPIs
- Excellent organisational skills and attention to detail
- Experience using CRM systems
Desirable, but not essential!
- Experience booking appointments for field or desk-based sales teams
- Experience promoting events or driving webinar attendance
- B2B telesales or outbound marketing experience
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
- A high-performance MacBook
- VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free daily breakfast, fruit, hot and cold drinks and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development
Our Values
- We champion our clients
- We are one team
- We create change
- We care about what matters
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.
Engagement Consultant employer: Visualsoft
Contact Detail:
Visualsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Consultant
✨Tip Number 1
Get your phone ready! This role is all about making those outbound calls, so practice your pitch. Make sure you can clearly explain our products and services to spark interest in potential clients.
✨Tip Number 2
Follow up like a pro! After your calls, send out confirmation emails to keep the momentum going. It’s all about building that relationship and ensuring appointments are booked and attended.
✨Tip Number 3
Stay organised! Use a CRM system to log your calls and track your progress. Keeping everything in check will help you hit those KPIs and show us what a star you are!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your enthusiasm and skills shine through in your application. Plus, it’s the best way to get noticed by our team!
We think you need these skills to ace Engagement Consultant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and our company.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Engagement Consultant role. Mention specific examples that demonstrate your lead generation and appointment-setting abilities.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using bullet points and short paragraphs. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Visualsoft
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. This will help you explain them clearly during the interview and show your enthusiasm for the role.
✨Practice Your Pitch
Since this role involves a lot of communication, practice your pitch for engaging potential clients. Role-play with a friend or family member to refine your persuasion skills and objection-handling techniques.
✨Familiarise Yourself with CRM Systems
Get comfortable with common CRM systems, as you'll need to log calls and track leads. Mention any relevant experience you have with these tools during the interview to demonstrate your readiness for the role.
✨Prepare Questions for Your Interviewers
Show your interest in the company by preparing thoughtful questions about their customer engagement strategies and team dynamics. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
