CRO Account Director

London Full-Time 36000 - 60000 £ / year (est.) No home office possible

This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.

We\’re on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre . We\’re also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK .

The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client\’s business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. With a strong focus on performance, they will consistently drive improvements in website performance. Adaptability is key, as they will proactively respond to evolving client needs with a strategic mindset. Additionally, they will collaborate with internal teams to refine and enhance CRO methodologies, ensuring continuous optimisation and success.

Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out.

Key Duties & ResponsibilitiesClient Portfolio Relationship

Nurture and own the relationship of your portfolio of clients.

Client Portfolio Retention

By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class.

Promote High Standards

The execution of CRO services must be of a high quality, this ensures all clients are serviced fully and efficiently and to the best of Visualsoft\’s ability at all times.

Client Happiness

Measured by NPS and client retention levels.

When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.

Client Results

Continuously strive to produce the highest results for Visualsoft clients via CRO.

Take full ownership and accountability for all results, implementing change where required to improve.

CRO Strategy Ownership

Devise and own best in class CRO strategies of your portfolio of clients.

Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios.

Implement industry leading strategies, even first to market where beneficial.

Requirements

Extensive proven experience on either agency or client-side specialising in CRO

Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement

Experience in building and executing CRO strategies, whether in-house or for clients

Working to tight deadlines as a team and as an individual

Client-facing experience at a senior level

Client meeting experience and proven strategy presentation skills

Analytical and data-driven

Desirable

Experience in eCommerce

Experience in other digital media channels

Google Data Studio

Attribution

Google Tag Manager

Benefits

Competitive basic salary with great progression options

Unlimited paid holidays – yes that\’s not a typo!

Hybrid working

Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy

Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources

Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly

A high-performance MacBook

VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there\’s something for everyone!

Free breakfast, fruit, hot and cold drinks and protein shakes

Friday afternoon drinks to wind down for the weekend

Pension scheme to help you save for the future

Cycle to work scheme

Discounts across our brands

Regular team social events

Training & development

So if you think you\’ve got what it takes to join one of the UK\’s leading eCommerce providers, we\’d love to hear from you.

A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.

Talent Hunter Referral Bounty – £250

Help us find the right talent to join our team, and get a handsome reward in return. It couldn\’t be easier – if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.

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CRO Account Director employer: Visualsoft

Visualsoft is an exceptional employer that prioritises employee well-being and professional growth, offering competitive salaries, unlimited paid holidays, and a hybrid working model. With a vibrant work culture that includes dog-friendly offices, regular team social events, and a focus on mental health support, employees are encouraged to thrive both personally and professionally. The company also provides extensive training and development opportunities, ensuring that every team member can excel in their role and contribute to the success of their clients.