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For Companies At a Glance
- Tasks: Lead client relationships and develop a high-performing team in a dynamic digital agency.
- Company: Join Visualsoft, a leading digital agency focused on eCommerce and marketing excellence.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of health and wellness perks.
- Why this job: Make a real impact by driving client growth and mentoring a talented team.
- Qualifications: Experience in account management and strong leadership skills are essential.
- Other info: Be part of a supportive culture that values collaboration and personal development.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We're now looking for an experienced Account Director - Team Lead to join our Client Services team. This is a hands-on role for someone who thrives on balancing strategic client leadership with people management. You'll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally. You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you'll be responsible for the performance, growth, and long-term success of your client portfolio and team. You'll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high performing agency environment.
Key Responsibilities
- Portfolio Leadership & Client Management
- Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor.
- Build strong, long-term client relationships through clear communication and strategic guidance.
- Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective.
- Team Leadership & Coaching
- Lead, coach, and mentor a small team of Account Managers.
- Provide regular feedback, hands-on support, and performance and goals guidance.
- Foster a supportive, accountable, and commercially minded team culture.
- Senior Escalation & Problem Solving
- Act as the senior escalation point for complex client issues and sensitive conversations.
- Step in confidently to resolve challenges and remove blockers for your team.
- Anticipate potential issues and proactively address them before they escalate.
- Commercial Growth & Sales Enablement
- Identify and close straightforward growth and upsell opportunities within your portfolio and team remit.
- Develop and execute account growth plans to expand client engagement across services.
- Maintain a strong focus on commercial outcomes and results.
- Digital & Data Expertise
- Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content.
- Review performance data, identify trends, and provide clear, actionable recommendations.
- Ensure quality control across deliverables and strategic outputs.
- Operational Excellence
- Maintain full visibility of client communications and deliverables.
- Ensure meetings are followed up with clear notes, actions, and measurable outcomes.
- Oversee invoicing accuracy and ensure client records are kept up to date.
- Stakeholder Engagement
- Build strong relationships with stakeholders at all levels.
- Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction.
- Personal Development
- Proactively identify your own development needs.
- Work collaboratively to set goals and take clear steps toward progression.
Requirements
- Experience & Expertise
- Proven experience in senior account management within a digital or eCommerce environment.
- Demonstrated success in managing key client relationships and driving account growth.
- Experience leading, mentoring, or coaching team members.
- Strong knowledge across core digital marketing channels.
- Confidence handling complex client situations and difficult conversations.
- Skills & Attributes
- Excellent written and verbal communication skills.
- Strong presentation and stakeholder management capability.
- Highly organised, with the ability to prioritise workloads effectively.
- Commercially focused, results-oriented, and proactive.
- Supportive leadership style with a genuine interest in developing others.
- Comfortable working cross-functionally to achieve shared goals.
- Resilient, adaptable, and solution-focused.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays - yes, that's not a typo!
- Hybrid working.
- Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!
- Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
- Free daily breakfast, fruit, hot and cold drinks and protein shakes.
- Weekly free brunch and lunch.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- EV Car scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
Our Values
- We champion our clients – We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.
- We are one team – We believe in the power of collaboration - within our teams and with our clients. Together, there's nothing we can't achieve.
- We create change – The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.
- We care about what matters – We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet.
So if you think you've got what it takes to join one of the UK's leading eCommerce agencies, we'd love to hear from you.
Account Director - Team Lead employer: Visualsoft
Contact Detail:
Visualsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Team Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Account Director - Team Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing key client relationships and leading teams, as these are crucial for us at Visualsoft.
Showcase Your Leadership Skills: We want to see how you’ve led teams and driven growth in previous roles. Share specific examples of how you've mentored others and tackled complex challenges, as this will resonate with our values.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your achievements and how they align with the responsibilities of the role. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Visualsoft.
How to prepare for a job interview at Visualsoft
✨Know Your Clients Inside Out
Before the interview, make sure you research the key clients that the company works with. Understand their goals, challenges, and how the agency has helped them in the past. This will not only show your interest but also allow you to discuss how you can build strong relationships and drive growth for these clients.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership approach and how you've successfully mentored teams in the past. Share specific examples of how you've fostered a supportive culture and helped team members achieve their goals. This will demonstrate that you're not just a manager, but a true leader who cares about team development.
✨Prepare for Problem-Solving Scenarios
Think of complex client situations you've faced and how you resolved them. Be ready to discuss these during the interview, as they’ll want to see your problem-solving skills in action. Highlight your ability to anticipate issues and proactively address them, showcasing your strategic thinking.
✨Align with Company Values
Familiarise yourself with the company's values and be ready to discuss how your personal values align with theirs. Whether it's championing clients or creating change, showing that you resonate with their mission will set you apart as a candidate who truly fits into their culture.
