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- Tasks: Make outbound calls, generate leads, and book appointments for our Sales Consultants.
- Company: Join a leading eCommerce agency with a vibrant team culture.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of wellness perks.
- Other info: Dog-friendly office, regular social events, and excellent career progression opportunities.
- Why this job: Be part of a dynamic team driving real change in the eCommerce space.
- Qualifications: Experience in telesales or lead generation and a confident phone manner.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Outbound Sales Development Representative to join our Sales team and work from our Stockton-on-Tees office. The role holder should be a confident and results-driven telesales marketing consultant to engage potential customers, promote our products or services, and convert leads into sales opportunities. The primary focus is making outbound calls to generate qualified leads, book appointments for Sales Consultants, and drive attendance to marketing events. This is a high-energy, phone-based role where success is measured by calls made, appointments booked, and attendees confirmed. You'll play a critical role in filling sales diaries and ensuring strong turnout for marketing-led events.
Duties & Responsibilities
- Lead Generation and Appointment Setting
- Make a high volume of outbound calls to targeted prospect lists
- Follow up with emails to confirm agreements made
- Qualify leads and book appointments directly into Sales Consultants' diaries
- Clearly explain products, services, or solutions to generate interest
- Ensure all booked appointments meet agreed qualification criteria
- Confirm, remind, and follow up appointments to maximise attendance
- Event Promotion and Attendance
- Proactively call prospects and customers to promote upcoming events
- Secure registrations and confirmations for webinars, workshops, and in-person events (when required)
- Follow up with registered attendees to reduce no‑shows
- Capture feedback and next steps post-event
- Campaign Execution & Data Management
- Work from marketing campaigns, call lists, and lead databases
- Accurately log all calls, outcomes, and notes in the CRM system
- Track call volumes, appointments booked, and attendance conversion
- Collaborate with Sales and Marketing to improve scripts and messaging
KPIs
- Outbound call volume (daily and weekly targets)
- Qualified leads generated
- Appointments booked for Sales Consultants
- Appointment attendance rate (show vs. no‑show)
- Event registrations secured
- Event attendance conversion
- Data accuracy and CRM compliance
- Quality of lead qualification in line with agreed criteria
Requirements
Essential
- Proven experience in telesales, telemarketing, lead generation, or appointment setting
- Confident and professional telephone manner
- Strong persuasion and objection‑handling skills
- Target‑driven and comfortable working to daily call and booking KPIs
- Excellent organisational skills and attention to detail
- Experience using CRM systems
Desirable
- Experience booking appointments for field or desk-based sales teams
- Experience promoting events or driving webinar attendance
- B2B telesales or outbound marketing experience
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan covering medical support, massages, optical, dental, discounts platform, and extras such as SkinVision and digital physiotherapy.
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
- Dog-friendly workspaces in Stockton on Tees and Manchester
- A high-performance MacBook
- Monthly treats via VS Perks (Amazon vouchers, PlayStation credits, ASOS, H&M, Just Eat, etc.)
- Free daily breakfast, fruit, hot and cold drinks and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks to wind down for the weekend
- Pension scheme
- Cycle to work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development
Our Values
- We champion our clients – We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.
- We are one team – We believe in the power of collaboration within our teams and with our clients. Together, there's nothing we can't achieve.
- We create change – The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.
- We care about what matters – We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet.
So if you think you've got what it takes to join one of the UK's leading eCommerce agencies, we'd love to hear from you. Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
Sales Development Representative employer: Visualsoft | Shopify Premier Partner | Unified Retail Agency
Contact Detail:
Visualsoft | Shopify Premier Partner | Unified Retail Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Representative
✨Tip Number 1
Get your phone ready and start making those calls! The more you dial, the better your chances of landing that appointment. Remember, it's all about being confident and engaging – show them why they need what you're offering!
✨Tip Number 2
Follow up like a pro! After your initial call, send a quick email to confirm any agreements. This not only shows your professionalism but also keeps you on their radar. A little persistence goes a long way!
✨Tip Number 3
Know your product inside out! When you're on the phone, be ready to explain how our services can solve their problems. The more knowledgeable you are, the easier it is to convert leads into sales opportunities.
✨Tip Number 4
Don't forget to log everything in the CRM! Keeping track of your calls and outcomes helps us improve our strategies and ensures you're hitting those KPIs. Plus, it makes it easier for everyone to stay in the loop!
We think you need these skills to ace Sales Development Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and our company.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in telesales and lead generation. We love seeing how your skills align with what we’re looking for in a Sales Development Representative.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s hitting call targets or booking appointments, we want to know how you’ve made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Visualsoft | Shopify Premier Partner | Unified Retail Agency
✨Know Your Product Inside Out
Before the interview, make sure you understand the products or services you'll be promoting. This means not just knowing the features but also how they benefit potential customers. Being able to confidently explain these will show your passion and preparedness.
✨Practice Your Pitch
Since this role is all about making calls and booking appointments, practice your pitch beforehand. Role-play with a friend or family member to get comfortable with handling objections and answering questions. The more you practice, the more natural it will feel during the interview.
✨Show Your Numbers
Be ready to discuss your previous sales experience in terms of numbers. Talk about the volume of calls you made, leads generated, and appointments booked. This quantifiable data will demonstrate your ability to meet KPIs and your results-driven mindset.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use for CRM, or how success is measured in the role. It shows you're genuinely interested and have done your homework on the company.