Client Success Account Manager|Hybrid & Unlimited Holidays in Newcastle upon Tyne

We're looking for an Account Manager to join our Client Success team, based in either our Stockton-on-Tees or Newcastle upon Tyne office.

Key Responsibilities

• Client Communication and Relationship Management – The primary contact for clients, delivering clear, professional, and timely communications that foster trust and strengthen relationships. Build a deep understanding of each client’s unique needs and goals.
• Performance Monitoring – Regularly analyse client performance data, identifying trends, addressing issues, and implementing improvements to ensure clients achieve their objectives.
• Sales Growth Opportunities – Actively identify opportunities to upsell additional services to existing clients, creating and implementing tailored strategies to maximise value and foster long‑term growth.
• Client Deliverables – Meet recurring client expectations and deliverables described below.
• Proactive Problem Solving – Anticipate potential challenges or issues, responding with innovative and effective solutions to maintain client satisfaction and account success.
• Goal Alignment – Conduct regular refresh meetings with clients to fully understand their goals and objectives, ensuring strategies remain relevant and aligned with their evolving priorities.
• Operational Management – Maintain comprehensive visibility into client communications and activities, ensuring all meetings are followed up with detailed notes, actionable items, and measurable outcomes.
• Account Advocacy – Oversee the accuracy of all invoicing and ensure client accounts are kept up to date, resolving any discrepancies promptly and efficiently.
• Stakeholder Engagement – Establish and maintain regular communication at all levels of the client’s organization, including conducting quarterly updates with key stakeholders such as owners or senior managers.

Client Deliverables

• Conduct at least one call with each client per month.
• Schedule a minimum of one annual face‑to‑face meeting with each client.
• Perform a comprehensive website review for each client once a year.
• Provide a monthly value‑add item to each client, such as industry insights or trends prepared by the marketing team.

Requirements

• Strong attention to detail and a demonstrated commitment to delivering high‑quality work in all aspects of client management.
• Analytical mindset with the ability to interpret performance data and act on insights to drive positive outcomes.
• Exceptional communication and interpersonal skills, with the ability to build trust and rapport at all levels of an organisation.
• Proven ability to identify and capitalise on growth opportunities within existing client portfolios.
• Highly organised and resourceful, with the ability to manage multiple client accounts effectively and efficiently.
• Proactive and solution‑focused approach to addressing client challenges and enhancing their overall satisfaction.

Core Competences, Skills and Personal Attributes

• Strong communication skills, both written and verbal.
• Strong presentation skills.
• Strong workload management and prioritisation skills.
• Well presented, well spoken, articulate and professional.
• Determined, driven and willing to learn.
• Supportive and ability to mentor others.
• Skilled at working across departments and leveraging relationships to achieve shared goals.
• Commercially focussed and results orientated.
• Ability to generate new ideas.
• Ability to overcome challenges.

Benefits

• Competitive basic salary with great progression options.
• Unlimited paid holidays - yes, that’s not a typo!
• Hybrid working.
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, discounts platform, and extras like SkinVision and digital physiotherapy.
• Cash back up to £995 per year, completely paid for by us!
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog‑friendly.
• A high‑performance MacBook.
• VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there’s something for everyone!
• Free daily breakfast, fruit, hot and cold drinks and protein shakes.
• Weekly free brunch and lunch.
• Friday afternoon drinks to wind down for the weekend.
• Pension scheme to help you save for the future.
• Cycle to work scheme.
• EV Car scheme.
• Discounts across our brands.
• Regular team social events.
• Training & development.

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.